Senior Manager - Customer Engagement @ Axis Max Life

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Senior Manager - Customer Engagement

Axis Max Life
8 - 12 years
Kolkata
24 days ago
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Job Description

Key Responsibilities:

Managing office administration assets and upkeep of the same.
Agents Contracting
New Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life Claims processing
Handling compliance issues.
Audit Rating

Desired qualifications and experience:

Graduate / Post-Graduate in any discipline.
10 years experience handling front end customer services
Knowledge of service quality is required
Team handling with more than 8 employees

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time

Contact Details:

Company: Axis Max Life
Location(s): Kolkata

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Keyskills: Customer Engagement Customer Experience Branch Operations Renewals New Business Persistency Retention

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Axis Max Life

About Accenture\\r\\n\\r\\n \\r\\n\\r\\nAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Op...

Senior Manager - Customer Engagement @ Axis Max Life

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