Senior Manager - Customer Engagement @ Axis Max Life

Home > Customer Success

Senior Manager - Customer Engagement

Axis Max Life
8 - 12 years
Kolkata
2 months ago
Email to a friend
Report this job

Job Description

Key Responsibilities:

Managing office administration assets and upkeep of the same.
Agents Contracting
New Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life Claims processing
Handling compliance issues.
Audit Rating

Desired qualifications and experience:

Graduate / Post-Graduate in any discipline.
10 years experience handling front end customer services
Knowledge of service quality is required
Team handling with more than 8 employees

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time

Contact Details:

Company: Axis Max Life
Location(s): Kolkata

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Customer Engagement Customer Experience Branch Operations Renewals New Business Persistency Retention

Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Bilingual Customer support - French and English

IntouchCX

1 - 6 years

Hyderabad

2 days ago

₹ 4.5-6.5 Lacs P.A.

Customer Support Executive- Malad

Teleperformance (TP)

0 - 1 years

Mumbai

4 days ago

₹ Not Disclosed

Hiring For International Voice Process - Imm Joiner's (Only Exp)

IntouchCX

1 - 3 years

Hyderabad

4 days ago

₹ .5-5 Lacs P.A.

Customer support -Us voice(chat +mail+calls)- Fresher Can apply -25k

Trigent Software,

0 years

Mumbai

4 days ago

₹ 2-3 Lacs P.A.

Axis Max Life

About Accenture\\r\\n\\r\\n \\r\\n\\r\\nAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Op...

Senior Manager - Customer Engagement @ Axis Max Life

Home > Customer Success