Deputy Delivery Hub Manager
- Zepto
- 1 - 6 years
- Kolkata
- 11 days ago
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Job Description
Your Role
- In your role as dark store manager, you will lead the end to end operations of the
micromarket, Lead all aspects of dark store operations including but not limited to inbound,
inventory, outbound, manpower planning, rostering, training and employee engagement.
- TRDLead all aspects of riders operations pertaining to your micromarket, including but not
limited to rider planning, onboarding, QMS, productivity, training and engagement.
- Lead and execute the dark store capacity planning with respect to infrastructure and
manpower.
- You will contribute towards development and implementation of SOPs. - Build a culture of
continuous improvement through lean practices, Gemba Kaizen and other productivity
improvement tools. - Institutionalize the processes to deliver a strong customer experience.
- Work cross functionally with peers who will empower you to do your best work - Run
experiments that will challenge our assumptions and make Zepto better.
- You will have the tools to do things that have never been done before and also the freedom
to fail fast. - Wear the Zepto badge with pride. We are looking for owners not employees.
- You will represent what we stand for and serve as culture carriers.
What Were Looking For
- People with endless curiosity and hunger to learn
- Owners who will think of Zepto as their own venture
- Operators obsessed with customer experience
- Ability to work in a fast paced environment and manage stakeholders across different
teams, good communication skills with ability to work individually
Why Join Us?
This role has direct P&L implications. Your work will drive platform conversion and growth with
significant impact on the way every customer interacts with Zepto. This is a high impact role at
Indias hottest Startup!
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: ZeptoLocation(s): Kolkata
Keyskills: Inventory Management Retail Store Operations Department Management GRN Store Operations bin audit Retail Management Shrinkage Control Store Management Cycle Count
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