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Opening For international voice process @ Cognizant

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 Opening For international voice process

Job Description

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
  • Provide accurate information on products/services offered by the company to customers.
  • Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
  • Maintain records of all interactions with customers using CRM software.
  • Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

  • 1-4 years of experience in an International BPO environment handling Customer Support/CSE roles.
  • Strong communication skills (verbal & written) with ability to work effectively in a fast-paced environment.
  • Proficiency in English language is essential; knowledge of other languages is desirable but not mandatory.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills:   Voice Support bpo US Process Customer Service International Call Center cse Voice Process International BPO customer support International Voice Process

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Cognizant

Seven Consultancy is a result of the motivation of young entrepreneurship under the guidance of experienced professional from industry. Young entrepreneurs know the recent trends of market. Flexibility of the services has helped Seven consultancy to secure a brand name in the market. So we have acce...