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Scon/mcon - Sfdc Ba @ Cognizant

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 Scon/mcon - Sfdc Ba

Job Description

  • At least 4+ years of overall experience working in CRM technologies, and 6+ years of overall experience
  • At least 3 5 years of dedicated work experience as a business analyst / functional consultant in implementation and management of business automation solutions within the space of CRM Sales / Marketing / Service in any one or more of the following technologies: Salesforce.com, MS-CRM
  • Candidates with at least Admin certification in SFDC is a must if Sales Force candidate. Additional consultant certifications will be an advantage. If MS, then MS-CRM certification is desirable
  • Good process understanding of core CRM processes and associated metrics, e.g. lead-to-customer progression, omni-channel service management, etc.
  • Experience with requirements gathering and allied documentation (requirement specification, functional specification, User stories, as-is process, to-be process, gap analysis, user / training documentation etc.)
  • Knowledge of the agile implementation methodology. Certifications like CSM / CSPO will be an advantage
  • Excellent communication (written and oral) and interpersonal skills, ability to communicate effectively with both technical audience and business users
  • Experience of working in an onsite-offshore model with flexibility to adapt working hours depending on client location
  • Proficient in presales activities and allied documentation presentations, collaterals, POV decks, proposal response documentation etc.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Consulting
Role Category: IT Consulting
Role: Functional Consultant
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills:   Salesforce Sales Cloud SFDC Admin Certificate Client Facing Salesforce SFDC

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