Technical Customer Support @ Megasys India

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Technical Customer Support

Megasys India
2 - 7 Years
Mumbai
6 years ago
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Job Description

Should have excellent oral and written communication skills.
Interface with international Customers to understand their problems.
Work in evening to night shifts for post implementation support to clients in USA and Canada
Work with ERP product which is used by clients in USA and Canada, which needs to be supported.
Phone support experience preferred
Interface with Onsite team
Interface with Technical team offshore to recreate and resolve customer cases.
Test and replicate functional cases of the web based and mobile app faced by customer.Problem Solving Skills.
understand customer problems and try to resolve if solution is already available.
User Trainings/upgrades.
Create End User documentation as required.
Ability to empathize with and prioritize customer needs.
Demonstrate interpersonal skills with a diverse customer base.
Be creative and analytical problem solvers with a passion for excellent customer service.
Handling front-end client communications, through helpdesk tool, call, mail or chat, and understanding the exact issue
Segregating client incident/change request/task/problem and working on them through to a solution.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Providing application training to internal and external clients through various training modules
RoleAssociate/Senior Associate -(NonTechnical)
Industry TypeIT-Software, Software Services
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: Customer Service
Role Category: Technical Support Executive ( voice)
Role/Responsibilies: Technical Customer Support

Contact Details:

Company: Megasys India
Location(s): Mumbai

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Megasys India

Megasys India Private Limited

Technical Customer Support @ Megasys India

Home > Technical Support Executive ( voice)