Technical Specialist-Opentext @ Birlasoft

OpenText Exstream CCM Cloud

OpenText Exstream CCM Cloud

Offshore

Native Engineer to join our team to design, develop, and maintain customer communications applications tailored for the Property and Casualty (P&C) insurance sector. The ideal candidate will have deep expertise in OpenText Exstream, experience in cloud-native architectures, and a strong understanding of insurance-specific document generation and distribution requirements (e.g., policies issuance, renewals, cancellation etc).

ROLE RESPONSIBILITIES

• Design and implement scalable, cloud-native OpenText Exstream CCM solutions for P&C insurance communication workflows.


• Develop, enhance, and maintain interactive, on-demand, and batch document templates and processes using OpenText Exstream tools.


• Collaborate with business analysts, underwriters, claims professionals, and IT teams to gather requirements and deliver customized communication solutions.


• Optimize document generation and distribution processes for performance, regulatory compliance, and personalization.


• Integrate Exstream with enterprise systems such as policy administration systems, and content repositories (e.g., OpenText ECM, Guidewire, Duck Creek, etc.). Guidewire preferred.


• Support migration from legacy Exstream or other CCM platforms to cloud-native OpenText Exstream.

TECHNICAL QUALIFICATIONS

• Experience integrating Exstream with core insurance platforms (e.g., Guidewire, Duck Creek, Majesco).


• Understanding of regulatory compliance requirements (e.g., NAIC, state DOI requirements).


• Exposure to OpenText Intelligent Capture, OpenText xPression, or Documentum is a plus.


• Certification in OpenText Exstream or cloud platforms (AWS, Azure) is a plus.