Subcontractor @ Birlasoft

We are seeking a skilled ServiceNow Service Portal Developer to design, build, and maintain custom portals and user experiences on the ServiceNow platform. The role requires strong expertise in ServiceNow s Service Portal framework, ITSM modules, and modern web technologies.

Key Responsibilities

• Design, develop, and maintain custom Service Portals and Employee Centers within ServiceNow.


• Build and configure custom widgets, pages, and components using HTML, CSS, AngularJS, Bootstrap, and JavaScript.


• Implement and enhance catalog items, request forms, and workflows integrated into the Service Portal.


• Translate business requirements and UI/UX designs into functional, engaging portal features.


• Develop and support integrations with external systems using REST/SOAP APIs.


• Write and maintain client side and server side scripts (JavaScript, Glide scripting).


• Conduct unit testing, troubleshoot issues, and ensure smooth deployment of portal features.


• Prepare technical documentation, design specifications, and user guides.


• Collaborate with ServiceNow administrators, ITSM process owners, and business teams.

• 2 5 years of experience in ServiceNow development, with at least 1 2 years in Service Portal development.


• Strong knowledge of ServiceNow ITSM modules (Incident, Problem, Change, Request).


• Proficiency in HTML, CSS, JavaScript, AngularJS, Bootstrap.


• Experience with REST/SOAP integrations.


• Familiarity with Service Catalog, Flow Designer, and Workflow automation.