Bpo Associate
- Infinite
- 0 years
- Visakhapatnam
- 22 days ago
- Email to a friend
- Report this job
Job Description
Job Description
1.Eligibility Criteria
- 2026 Pass-Out Batch
- Minimum 50% in 10th, 12th, and UG
- Any Degree accepted (Arts & Science only) [ BE/B.Tech/MCA not eligible for this role]
2.Joining Timeline:- January December 2026
3.Compensation Structure
- CTC 3.6 LPA, Internship/Training: 3 months, Stipend: 12,000 per month, 2-year Bond, 2 L penalty for early exit
4.Work Location & other details
- Vizag, Andhra Pradesh| Weekly 2 rotational days off | Rotational night shifts applicable
5.Interview Process (2-Day Event)
Stage 1: Online Assignment
Stage 2: Just-A-Minute (JAM) Online
Stage 3: Group Discussion (On Campus)
Stage 4: Personal Interview (On Campus)
Business Line: Business Operations (BPO)
Grade: E1
Experience: 0-1 year
Qualification: Any Degree in Arts & Science [BA/BCom/BBA/BSc/MA/MCom/Equivalent] BTech/BE/MCA are not eligible
Job Summary
We are looking for an enthusiastic Customer Support Associate to handle customer queries, resolve basic issues, and ensure positive customer experience. Freshers with strong communication skills and a willingness to learn are encouraged to apply.
Responsibilities:
Key
Details
1. Customer Interaction
- Handle inbound/outbound calls, chats, and emails.
Provide clear and accurate product/service information.
Maintain polite, professional communication.
2. Issue Resolution
- Understand customer issues and offer quick solutions.
Follow basic troubleshooting guidelines.
Escalate complex cases appropriately.
3. Product & Process Knowledge
- Learn product features and service offerings.
Stay updated on process changes.
Use CRM tools to log and manage interactions.
4. Customer Experience
- Listen actively and respond with empathy.
Personalize responses based on customer needs.
Aim for first-contact resolution.
5. Documentation & Compliance
- Maintain accurate conversation records.
Follow data security and company policies.
Meet SLAs and response timelines.
6. Quality & Performance
- Participate in coaching, audits, and feedback sessions.
Improve communication and problem-solving.
Meet KPIs like CSAT, AHT, and productivity.
7. Learning & Collaboration
- Attend training for product and communication skills.
Coordinate with Quality, Escalation & Tech teams.
Contribute to FAQs and knowledge resources.
Required Skills & Attributes
- Excellent verbal and written English.
Strong listening and customer-handling skills.
Ability to multitask and stay calm under pressure.
Basic computer & internet knowledge.
Positive, customer-first attitude.
Competencies
- Timely task delivery.
Quality-focused work.
Problem-solving mindset.
Customer-centric behavior.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: FreshersContact Details:
Company: InfiniteLocation(s): Visakhapatnam
Keyskills: Customer Support Bpo Customer Service Escalation Management Customer Service Query Handling Solving Queries Customer Interaction Issue Resolution
Similar positions
Infinite
About Xperience Infinite: Xperience Infinite specializes in developing cutting-edge Computerized Maintenance Management System (CMMS) solutions tailored for UK-based retail giants. Our innovative products are designed to manage and maintain assets and resources efficiently, ensuring optimal perfor...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in