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Customer Operations- Analyst

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 Customer Operations- Analyst in Panchkula

Job Description

  • Resolve Customer queries and Complaints
  • Troubleshooting of technical issues related to customer's services
  • Assist the customers on queries regarding their Products and Services via CHAT or voice
  • Ability to analyze information and evaluate results to choose the best solution and solve problems
  • Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly
  • Conduct quality monitoring on voice calls and chats
Contact Details:
Name: Jaspreet Kaur
Contact Number: 987-606-8***


Required Candidate profile

  • Any Under graduate Fresher/Graduate Fresher are eligible
  • Any experience up to 4 years are also eligible
  • Flexible to work in Night Shifts / 24*7
  • Excellent verbal, written communication and listening skills
  • Should have good command over English Grammar and Fluency in English

Perks and Benefits

Night Shift Allowance

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: eClerx Services Ltd.
Location(s): Panchkula
Website: http://www.eclerx.com

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Keyskills:   BPO tech support Customer Care Representative technical support executive call centre bpo KPO Outbound Process us process Customer Care Executive voice process Technical Support voice bpo Fresher ITES customer support representative International BPO

Fraud Alert to job seekers...!!
₹ 1,75,000 - 2,25,000 P.A


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eClerx Services

eClerx provides critical business operations services to more than 30+ global Fortune 500 clients, including many of the world’s leading financial services firms, online retail and distributors, interactive media and entertainment, high tech and industrial manufactur...