Telecom Supervisor - BPS @ Hexaware Technologies

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Telecom Supervisor - BPS

Hexaware Technologies
1 - 4 years
Mumbai
2 months ago
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Job Description

JD The Inbound Call Centre Team Leader role involves not only leading and motivating the team but also effectively coaching and supporting Specialists
This includes overseeing day-to-day activities with a strong emphasis on maintaining and improving service quality
Conducting team and one-on-one meetings ensures that the team is consistently updated on relevant issues impacting their role in Customer Care
The Team Leader also actively maintains high levels of morale and motivation within the team, serving as a role model for leadership
With a problem-solving mindset, the leader encourages initiative-taking to enhance Net Promoter Score (NPS) and minimize customer effort, fostering a customer-centric and proactive work culture

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Telecom
Role: Telecom - Other
Employement Type: Full time

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Company: Hexaware Technologies
Location(s): Mumbai

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Keyskills: telecom nps bps leadership customer care coaching

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Hexaware Technologies

Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...

Telecom Supervisor - BPS @ Hexaware Technologies

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