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Staff Consultant - Production Support @ Oracle

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 Staff Consultant - Production Support

Job Description

Key Responsibilities

  • Monitor environment health and ensure system readiness through regular checks and proactive maintenance.
  • Manage incidents and service requests acknowledge, investigate, and resolve within SLA/OLA timelines.
  • Perform release management and deployment activities for applications on cloud platforms.
  • Conduct root cause analysis and apply remediation using standard and certified procedures.
  • Collaborate with partner teams to manage capacity and coordinate scaling as required.
  • Maintain accurate documentation of incidents, resolutions, and standard operating procedures.
  • Participate in Disaster Recovery (DR) testing and application recycle/service restarts.
  • Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes.

Mandatory

  • 4-6 years of hands-on experience in application support within the banking domain.
  • Strong technical proficiency in PL/SQL, Unix, and Unix Shell Scripting.
  • Experience managing CI/CD pipelines using Azure DevOps or equivalent.
  • Proven problem-solving and debugging expertise.
  • Ability to independently apply production upgrades and manage deployments.
  • Strong understanding of ITIL processes; ITIL Foundation Certification preferred.
  • Experience supporting applications within defined SLA/OLA frameworks.
  • Willingness to work in a 24x7 rotational support model, including weekends.
  • Excellent communication, analytical, and customer service orientation.
Responsibilities

Key Responsibilities

  • Monitor environment health and ensure system readiness through regular checks and proactive maintenance.
  • Manage incidents and service requests acknowledge, investigate, and resolve within SLA/OLA timelines.
  • Perform release management and deployment activities for applications on cloud platforms.
  • Conduct root cause analysis and apply remediation using standard and certified procedures.
  • Collaborate with partner teams to manage capacity and coordinate scaling as required.
  • Maintain accurate documentation of incidents, resolutions, and standard operating procedures.
  • Participate in Disaster Recovery (DR) testing and application recycle/service restarts.
  • Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes.

Mandatory

  • 4-6 years of hands-on experience in application support within the banking domain.
  • Strong technical proficiency in PL/SQL, Unix, and Unix Shell Scripting.
  • Experience managing CI/CD pipelines using Azure DevOps or equivalent.
  • Proven problem-solving and debugging expertise.
  • Ability to independently apply production upgrades and manage deployments.
  • Strong understanding of ITIL processes; ITIL Foundation Certification preferred.
  • Experience supporting applications within defined SLA/OLA frameworks.
  • Willingness to work in a 24x7 rotational support model, including weekends.
  • Excellent communication, analytical, and customer service orientation.

Good-to-Have

  • Exposure to cloud-native application monitoring tools (e.g., Azure Monitor, AppDynamics, Splunk).
  • Familiarity with incident automation and DevOps collaboration frameworks.
  • Banking domain certifications or experience supporting core banking / financial systems.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: DevOps
Role: Release Engineer
Employement Type: Full time

Contact Details:

Company: Oracle
Location(s): Pune

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Keyskills:   Production Support Unix AppDynamics PL/SQL CI/CD pipelines Unix Shell Scripting ITIL processes SLA/OLA frameworks Splunk Azure DevOps Azure Monitor

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Oracle

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