Technical Project Manager
- Saama Technologies
- 10 - 15 years
- Pune
- 1 month ago
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Job Description
Job Description Technical Project Manager (Managed Services)
Qualifications
- Bachelors Degree in Computer Science, Information Technology, or related field.
- PMP, Prince2, or equivalent Project Management certification preferred.
- ITIL Foundation/Intermediate certified preferred.
- 1416 years of experience in IT Project/Program Management with 5+ years in Managed Services.
- Prior experience in Commercial Life Sciences domain preferred.
Key Responsibilities
Project Planning & Governance:
- Define and scope multi-year, multi-million dollar managed services engagements.
- Develop project charters, work breakdown structures (WBS), timelines, and budgets.
- Leverage MS Project, Smartsheet, Jira, or equivalent tools for planning & tracking.
- Align project objectives with ITIL-aligned managed services processes (Incident, Change, Problem, Request, etc.).
- Define SLAs, OLAs, KPIs, and governance models (daily/weekly/monthly).
- Establish shift-left strategies to improve efficiency and reduce L1/L2 effort.
- Implement process automation, AIOps, and MLOps for proactive operations.
Project Execution, Delivery & Optimization:
- Lead end-to-end execution of global delivery from onsite, offshore, nearshore centres across Europe, APAC, LATAM and NA geographies.
- Drive operational excellence via continuous process optimization, root cause analysis (RCA), and lessons learned.
- Conduct daily standups, weekly sprint reviews, and retrospectives (Agile/Hybrid).
- Setup and lead war rooms for major incidents and crisis management.
- Ensure compliance with change management protocols and quality gates.
- Drive value-add initiatives through innovation, automation, cost optimization, and bring about ticket reduction over period of time.
Monitoring, Reporting & Financial Management:
- Track budget vs. actuals, margins, burn rate, and financial KPIs using internal financial tools.
- Report on project health using RAG status at Weekly, Monthly, and Quarterly Business Reviews (MBR, QBR).
- Deliver dashboards for stakeholders covering service metrics, incident volumes, SLA adherence, etc.
- Identify scope creep, forecast variances, and recommend corrective actions.
- Monitor contract adherence, handle invoicing triggers and revenue recognition.
Stakeholder and Client Management
- Act as single point of contact (SPOC) for internal/external stakeholders.
- Manage executive-level communication, expectations, and escalations.
- Build strong relationships with customer leadership and delivery teams.
- Host and lead MBRs, QBRs, governance calls, and customer satisfaction sessions.
- Collaborate closely with sales, solutioning, and pre-sales for renewals or expansion opportunities.
Technical Oversight and Service Delivery:
- Understand and contribute to high-level architecture and design reviews.
- Govern SLAs, uptime, capacity planning, monitoring, and performance tuning.
- Oversee DevOps, DataOps, MLOps, and AIOps initiatives as applicable.
- Collaborate with platform, network, security, and application support teams.
- Ensure service continuity and DR/BCP preparedness across global regions.
Team Leadership & People Management:
- Lead cross-functional teams (engineering, support, testing, architecture).
- Drive talent development, performance management, and succession planning.
- Establish 24x7 support coverage through efficient shift management.
- Foster a culture of ownership, agility, and customer-first mindset.
- Manage capacity, hiring, onboarding, and training of delivery staff.
- .Process Maturity, Tools and Innovation
Drive ITIL process maturity (Incident, Problem, Change, Knowledge, Asset, Configuration, Release).
Implement self-healing, automated monitoring, predictive maintenance via AIOps tools (e.g., Moogsoft, Splunk ITSI, Dynatrace, etc.).
- Utilize MLOps pipelines for automation and enhanced observability in data/AI systems.
- Ensure tools like ServiceNow, Jira, Confluence, Power BI are embedded in delivery workflows.
- Define KPIs for automation success and shift-left enablement.
Devops Enablement & Oversight
- Plan and Implement Devops practices to support CI/CD, Infrastructure as code etc..
- Familiarity with Devops tools Jenkins, Gitlab, Azure DevOps, Terraform etc
- Oversee automation implementations
- Track DevOps metrics such as deployment frequency, Lead time, Sprint velocity, MTTRs etc..
- Ensure documentation of all DevOps processes
- Drive DevOps maturity assessment and improvement plans across projects
Essential Skills & Competencies
- Technical Skills
- Familiarity with Data & Analytics platforms, Data Lakes, BI Tools, ETL, Cloud (AWS/Azure/GCP).
- Exposure to monitoring and observability tools, ITSM tools, automation frameworks.
- Understanding of security, compliance (GxP, GDPR, HIPAA), and regulatory frameworks.
- Project and Service Management
- Deep understanding of project management methodologies (Agile, Scrum, Waterfall, Hybrid).
- Experience delivering multiple concurrent engagements and portfolios.
- Strong documentation and risk/issue/change management practices.
- Communication and Leadership
- Executive-level presentation and negotiation skills.
- Ability to manage multicultural teams and stakeholders across time zones.
- Skilled in conflict resolution, consensus building, and decision making.
- Domain Knowledge and Functional Expertise
- Possess working knowledge of commercial pharma value chain especially around Sales, Marketing, Market Access, Patient Services, Field Force enablement, Alignments.
- Understand key business processes and KPIs Rep performance, territory alignments, market share analysis, channel performance, adherence, interactions etc
- Familiarity with common commercial datasets IQVIA, Symphony Health, Veeva CRM
- Tools/Platforms Exposure (Preferred)
- PM Tools: MS Project, Jira, Smartsheet, Confluence
- ITSM Tool: ServiceNow
- Data & Analytics: AWS, Azure cloud platforms, Python, MDM, Tableau, Qlik, PowerBI
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Saama TechnologiesLocation(s): Pune+ View Contact
Keyskills: Technical Project Management Ticketing Tools Data Warehousing Informatica SQL Servicenow Data Management
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Saama Technologies is one of the largest pure-play business analytics solutions and services company in the industry. Based in Campbell, CA, Saama has over 21 years of history in implementing business analytics, big data, predictive analytics and data management solutions for global clients in life ...
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