Trainee
- Lumina Datamatics
- 0 - 2 years
- Mumbai
- 10 days ago
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Job Description
Position Overview
We are looking for a detail-oriented and self-driven individual to join our operations team. The selected candidate will focus on reviewing and resolving item-related defect tickets flagged by our Machine Learning (ML) model, ensuring accuracy and efficiency in product operations.
Roles & Responsibilities
- Review tickets flagged by the ML model to identify incorrect, missing, or misleading item information.
- Analyze product images, descriptions, and attributes to ensure data accuracy.
- Coordinate with internal Points of Contact (POCs) via email for issue resolution.
- Ensure compliance with Standard Operating Procedures (SOPs) and escalate discrepancies as required.
- Maintain Excel trackers and prepare End of Day (EOD) reports.
- Communicate effectively with team leads and clients to clarify doubts and avoid delays.
- Ensure timely resolution of cases within the defined Service Level Agreement (SLA).
- Share daily production updates with examples of resolved cases.
- Work independently using client-provided resources and multiple technical platforms.
Required Skills & Qualifications
Technical Skills:
- Proficiency in MS Excel (Pivot Tables, VLOOKUP, basic formulas)
- Knowledge of Microsoft PowerPoint for data visualization
- Familiarity with JIRA, Confluence, Salesforce, or e-commerce/product management tools is a plus
Communication & Interpersonal Skills:
- Strong verbal and written English communication
- Ability to work effectively in a team-oriented environment
Education & Experience:
- Graduate in any discipline
- 13 years of relevant experience in e-commerce, product operations, or related roles
Core Competencies:
- Strong logical thinking and problem-solving skills
- Ability to work under pressure and meet tight deadlines
Interested Candidate Share your Resume on Pr*****y@lu****d.com
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: InternshipContact Details:
Company: Lumina DatamaticsLocation(s): Mumbai
Keyskills: Communication Skills
Lumina Datamatics
Lumina Datamatics is a trusted partner in providing Content Services, Retail Support Services, and Technology Solutions to several global companies in the Publishing and Retail industries worldwide. We are amongst the largest service providers in this spa
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