Technical Account Representative (tam) - Oracle Saas Functional
- Oracle
- 10 - 15 years
- Mumbai
- 2 months ago
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Job Description
Our Ideal Candidate:
Our ideal candidate will typically be expected to demonstrate the following attributes:
- Good understanding on Oracle SaaS and ERP / SCM /HCM Modules
- Governance experience - Oversight and Direction, Alignment with Business Goals and value realization, Risk management, Continuous Improvement
- Experience with implementation and support of Oracle SaaS ERP / SCM Applications, including at least 2 full cycle projects
- Good experience in managed services (day2-support) projects as an Individual contributor or a lead subject matter expert
- Experience conducting a project management in cloud-based (Oracle SaaS) technology
- Hands-on Oracle SaaS ERP / SCM /HCM implementation experience
- Understand OCI, PaaS applications and how it integrates with SaaS applications.
- Ability to review the solution design and Root Cause Analysis documentation.
- Good knowledge of Artificial Intelligence, embedded SaaS AI features and Agentic AI.
- Effectively manage scope and customer expectations on individual assignments
- Follow through on all assignments and takes ownership of client issues.
- Coordinate with Product Manager and business partner to model, design, and build business solutions.
- Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
- Strong project management experience; PMP is desirable
- Should have a strong customer management skills.
- Excellent team player, willing to learn new technologies problem-solving skills
- Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
- Strong organization skills, detail oriented communication skills
- University degree, with post graduate technical or management qualifications or other relevant experience.
- Fusion ERP / SCM / HCM Certification preferred.
The candidate should have 15+ years of experience in Oracle SaaS including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application. High commitment with customers is must.
Your Responsibilities
Key tasks include, but are not limited to, the following:
SCOPE:
- As a TAM, manage the service delivery through virtual team of resources.
- Establish priorities Service growth plans for customers aligned to Oracle s Cloud Strategy.
- Manage customer requirements for upgrades and migration.
- Manage collaborators, create and publish the project plans, and other documents
- Manage the project kick-off and governance throughout the project life cycle.
- Work on improvement initiatives as required
ACCOUNTABILITIES
- Review existing services contracts and understand the scope thoroughly.
- Generate manage service delivery plan, key work youre doing, marshal resources as required, RACI, risks, issues and dependencies according to CSS standards.
- Deliver regular business and operational reviews to key business collaborators.
- Implement Service Improvement policy and processes.
- Manage and co-ordinate changes in customer environments per customer strategy.
RESPONSIBILITIES
- Technology Organizational Change
- AI Adoption
- Contractual and Financial Control
- Service plans and Governance
- Problem and Incident Management
- Issue and Risk Management
- Critical issue Management
- Standard Process Advice and Recommendations
- Business Development and Renewals
- Customer Satisfaction
- Provide leadership, motivation and direction
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: OracleLocation(s): Mumbai+ View Contact
Keyskills: ERP PMP Managed services Project management Incident management Oracle SCM Risk management Business solutions Middleware
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