Senior IT Hardware Support Engineer
- Unisys
- 4 - 9 years
- Bengaluru
- 6 days ago
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Job Description
You will be successful in this role if you have:
Required Skills & Qualifications
Experience: 4+ years of hands-on experience deploying and configuring IT hardware in
Experience: 5+ years in IT deployment roles, including experience with quick-service restaurant (QSR) technology projects or multi-site lab environments.
Point-of-Sale & Kiosks: Proven experience with **
QSR Technology Familiarity: Experience working with Client restaurant technology or similar QSR systems (e.g. Burger King, Starbucks, etc.) is a strong plus , especially familiarity with common POS/kiosk platforms used in the industry.
Networking: Solid understanding of **networking (LAN/WAN and Wi
Networking Certification: Possession of networking certifications like Cisco CCNA/CCNP or CompTIA Network+ is highly desirable , as it demonstrates deeper expertise in network design and troubleshooting.
Peripheral Devices: Experience installing and supporting peripherals such as printers (receipt and kitchen printers), payment terminals/card readers, barcode scanners, cash drawers, and other hardware that interfaces with POS systems.
Device-Specific Knowledge: Familiarity with vendor-specific retail tech solutions is a plus (for example, experience with NCR/Aloha POS terminals, Verifone or Ingenico payment devices, or Acrelec self-order kiosks ). This helps in quicker ramp-up, though not required.
IP Cameras & Sensors: Basic knowledge of setting up **
Advanced Systems Integration: Prior experience deploying CCTV surveillance systems or IoT sensor networks in a commercial setting. For instance, having set up camera systems in retail stores or integrated sensor data into dashboards would be a bonus.
Technical Troubleshooting: Strong ability
Process & Documentation: Experience creating documentation (installation guides, troubleshooting playbooks) or following IT service processes (e.g., ITIL fundamentals) is appreciated. It indicates an organized approach to deployment and handover.
Education: Relevant technical
Education: Bachelors degree in Computer Science, Information Technology, Electrical Engineering, or a related field is preferred . This can be offset by additional experience, but having a formal degree is a nice-to-have credential.
Certifications: No specific certifications are required as long as experience and skills are demonstrated.
Certifications: CompTIA A+ , CompTIA Network+ , Cisco CCNA/CCNP , or similar industry certifications are advantageous . These certifications will be considered a plus because they validate the candidates technical knowledge in hardware, networking, and IT support.
Note: Candidates do not need prior Client-specific experience . Having a background in retail or hospitality IT deployments (such as in supermarkets, convenience stores, fast-food chains, hotels, etc.) is what were looking for. Experience with quick-service restaurant technology (e.g., working on IT for restaurants or franchises) is mentioned as a preference only because it can help the person hit the ground running. All required skills listed are the core abilities needed to do the job effectively from day one.
Soft Skills and Attributes:
In addition to the technical skills above, the ideal candidate will possess several soft skills and personal qualities to succeed in this role:
- Strong Communication: Ability to communicate clearly with cross-functional team members and possibly client stakeholders. This includes updating project leaders on progress, explaining technical issues to non-technical team members, and coordinating with remote hands or vendors effectively.
- Teamwork & Collaboration: While much of the work is hands-on and independent, this role still requires working closely with various teams (project management, training coordinators, network/security teams, vendors, etc.). A collaborative attitude and ability to work as part of a broader project team is important.
- Self-Motivated & Ownership: A proactive approach to work, with the ability to take ownership of the lab environment. The engineer should be able to work with minimal supervision , prioritize tasks to meet project deadlines, and take initiative to solve problems or improve the setup as needed.
- Problem-Solving Attitude: A resourceful troubleshooting mentality . When faced with an unfamiliar issue (which can happen in a complex integration of devices), the candidate should be able to systematically break down the problem, research or liaise with experts, and implement a solution.
- Attention to Detail: Thoroughness in following installation procedures and documenting configurations. The lab setup has many interdependent parts; a detail-oriented approach ensures nothing is missed (for example, all devices have the correct configurations, all cables are properly connected and labeled, etc.).
- Adaptability: Flexibility to adapt to changing project needs or updated technical requirements. For instance, if the Client team introduces a new device or a change in configuration mid-project, the engineer should be able to quickly adjust the lab setup and learn the nuances of the new component.
- Customer-Focused Mindset: Although this is a back-end role (in a lab rather than a customer-facing store), the ultimate purpose of this lab is to improve service for the end client (Client and its service desk users). A candidate with a customer-service mindset will ensure the lab environment truly meets the needs of those who will use it (trainers, trainees, and eventually restaurant staff or support teams). That means being responsive to feedback and striving for a high-quality result that improves the overall project deliverables.
Experience Level & Work Environment:
- Experience Level: Mid to senior-level (Intermediate) . We expect the candidate to be competent in deploying technology without requiring training from scratch. At least 3 years of relevant experience is required (as noted above), but more experience (5+ years) is preferred for the complexity and scale of this project.
- Contract Role Details: This is a contract position , likely aligned with the timeline of the project (e.g., a contract for a number of months sufficient to build and hand over the lab). The candidate should be available to start promptly and commit for the projects duration. There will be a requirement to transition knowledge to a permanent team later, so the contractor should be prepared to documentation and train others towards as part of the project plan.
- Work Environment: The role will be primarily lab-based at a Unisys facility (which is outfitted to represent a client restaurant tech environment). It is a hands-on on-site role this is not a remote job because it involves physical equipment setup. The engineer will work in a lab/workshop setting with hardware racks, devices, and test stations. Some travel or on-site work at other lab locations might be required (for example, initial setup or periodic visits to labs in other regions, if part of the project scope), but extended travel is not expected to be frequent.
- Field vs Lab: The position combines aspects of a field deployment engineer (in terms of skill set) with a lab context. The candidate should be comfortable working with tools, handling hardware, and even performing light installation tasks (mounting screens, running cables) much like a field engineer would at a customer site. At the same time, they should be able to simulate and test scenarios in a controlled lab environment. Being customer-facing is part of the job so professionalism and interaction with client representatives will occur on a regular basis.
Why This Role is Important:
This Lab Deployment Engineer will play a pivotal role in ensuring the success of the Client technology transition project . By building a reliable lab that replicates restaurant conditions, the engineer enables:
- Effective Training: Service desk agents and support teams can be trained on the exact systems they will encounter in the field, leading to better prepared support staff.
- Testing and Validation: New configurations or troubleshooting procedures can be tested in the lab before applying them to real restaurants, reducing risk.
- Knowledge Transfer: The lab serves as a hands-on reference environment for various teams (both Unisys and Client) and having it built out correctly means faster knowledge transfer and problem resolution during the transition.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: UnisysLocation(s): Bengaluru+ View Contact
Keyskills: hardware support it security project management it support network security issue resolution it hardware customer service networking certifications lab reports electrical engineering retail back end ticketing compliance firmware
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