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ServiceNow Solution Architect @ Unisys

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 ServiceNow Solution Architect

Job Description

What success looks like in this role:

  • Lead ServiceNow platform architecture and solution design for custom applications, integrations, and platform enhancements
  • Own end-to-end delivery including requirements analysis, solution design, development, testing, deployment, and post-production support
  • Design and develop custom ServiceNow applications from scratch , adhering to platform best practices
  • Provide architectural leadership across ServiceNow modules including:
    • ITSM
    • ITOM
    • ITAM
    • CSM
    • ITBM (APM & PPM)
    • FSM
    • Other enterprise ServiceNow capabilities as needed
  • Define and enforce platform governance, design standards, and best practices to ensure scalability, performance, and maintainability
  • Lead, mentor, and review work of onshore and offshore development teams
  • Support story refinement, effort estimation, solution proposals, and technical design documentation
  • Collaborate with business stakeholders to translate functional requirements into robust technical solutions
  • Oversee demand management, release planning, and platform roadmap discussions
  • Identify opportunities for platform optimization, automation, and reuse
  • Ensure compliance with security, performance, and operational standards.
#LI-ND1

You will be successful in this role if you have:

  • 8-10 years of experience on the ServiceNow platform , with significant 3 years in an Architect or Lead role
  • Strong hands-on expertise with:
    • ServiceNow scripting (Client Scripts, Business Rules, Script Includes, UI Actions)
    • Custom applications and scoped app development
    • Flow Designer and legacy workflows
    • Service Portal / UI Builder
  • Experience designing and implementing integrations using:
    • REST / SOAP APIs
    • MID Server
    • IntegrationHub
  • Deep understanding of ServiceNow data model, CMDB, ACLs, and security
  • Proven experience leading enterprise-scale ServiceNow implementations
  • Strong communication skills with the ability to engage both technical and non-technical stakeholders
Preferred Qualifications
  • Experience with Agile / SAFe delivery models
  • Prior experience defining platform strategy and long-term roadmaps
  • Exposure to cloud platforms, enterprise integrations, or DevOps pipelines
  • Experience supporting global implementations across multiple regions

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Solution Architect
Employement Type: Full time

Contact Details:

Company: Unisys
Location(s): Noida, Gurugram

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Keyskills:   solution architect rest business rules cloud platforms ppm cloud app development scripting servicenow automation ui itsm apis solution design compliance devops design itom agile soap architecture apm communication skills

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Unisys

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