International Voice Process Executive
- IntouchCX
- 1 - 4 years
- Hyderabad
- 11 days ago
- Email to a friend
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Job Description
About IntouchCX ,
Job Title: Customer Support Executive International Voice Process
Job Summary
We are looking for confident and customer-focused professionals to join our International Voice Process team. The role involves handling inbound/outbound calls from international customers, resolving queries, and delivering high-quality customer service.
Key Responsibilities
- Handle inbound and/or outbound voice calls from international customers
- Provide accurate information about products/services
- Resolve customer queries, complaints, and issues efficiently
- Maintain professionalism and empathy during all customer interactions
- Follow company policies, scripts, and quality standards
- Document customer interactions and update records in CRM systems
- Meet performance metrics such as call quality, resolution time, and customer satisfaction
Eligibility / Requirements
- Excellent verbal communication skills in English
- Good listening and problem-solving skills
- Ability to work in rotational/night shifts
- Basic computer knowledge (MS Office, CRM tools)
- Customer-oriented attitude with a positive mindset
Preferred Qualifications
- Graduate or Undergraduate (any stream)
- Prior experience in international BPO/voice process is an advantage
- Freshers with strong communication skills are welcome
Work Details
- Process: International Voice
- Shift: Rotational / Night Shift
- Work Mode: Work from Office
Skills Required
- Strong interpersonal skills
- Clear and neutral English accent
- Patience and professionalism
- Ability to handle pressure and meet targets
Compensation & Benefits
- Competitive salary package
- Performance-based incentives
- Paid training
- Cab facility (as per company policy)
- Career growth opportunities
Apply now by sharing your resume to si*****s@in******x.com (or) (+91) 8617739***.
- DISCLAIMER:
*Intouch doesn't promise a Job (or) an Interview in exchange of money. Fraudster's may ask you to pay in the pretext of Registeration fee, Refundable fee etc.,
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Sales Customer Support International Process International Voice Process International Calling
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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