Non Voice_(Employee Data Management) @ Trigent Software,

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Non Voice_(Employee Data Management)

Trigent Software,
1 - 3 years
Mumbai
3 days ago
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Job Description

Role & responsibilities

Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
Provide back office support to the employees
Walk customers/ Provide navigational support on self service portal
Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
Place outbound calls to customers when required in line with Client / Company guidelines
Work productively whilst maintaining exceptional call/data quality standards in line with targets
Contribute to the team through open and regular communication with peers / supervisors
Adhere to all company or departmental policies and procedures (personnel and operational)
Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
Maintain regular and punctual attendance in line with company policies and procedures
Minimise customer complaints and escalations by providing exceptional service and call control

Job Classification

Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Back Office
Role: Back Office - Other
Employement Type: Full time

Contact Details:

Company: Trigent Software,
Location(s): Mumbai

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Keyskills: Communication Skills Email Support Backend Operations Non Voice Customer Support Employee Data Management Excel Employee Database Management Back Office Back Office Support Back Office Operations Data Entry Operation International Voice Process

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Trigent Software,

About Trigent: Trigent is a leading provider of IT services and solutions, headquartered in Boston, USA, with development centers in India. We are committed to delivering high-quality software solutions and services to our clients across the globe. Our expertise spans a wide range of industries, an...

Non Voice_(Employee Data Management) @ Trigent Software,

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