Network Engineer @ Ensono

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications - whether it s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you re continuously innovating - doing more with less while remaining secure. And that s just the beginning.

About Role:

• Mastery of TCP/IP protocol communications, addressing subnetting.


• Firewall experience: Cisco ASA, Fortinet, Checkpoint, Palo Alto


• Experience with SDN technologies such as Cisco ACI, VMWare NSX.


• Hands-on experience with Cisco Routers/ Switches, Wireless AP, WAN solution and switches.


• Extensive knowledge of Network diagnostics, protocols, and disciplines, EIGRP, BGP, eBGP, SNMP, VPN, SSH, and MPLS technologies.


• Strong verbal and written communications skills, and excellent customer support capabilities


• Self-motivated demonstrating strong organizational and listening skills; and very detail oriented with the ability to carry out assigned tasks with minimal supervision.


• Experience with ServiceNow ticketing tool for work assignments and ticket handling.


• Experience with Incident management and change management process.


• Ability to under priority and SLA s and adherence to same.


• Ability to consistently act in a professional manner and communicate with all levels of the organization, both internally and externally


• Methodical problem resolving skills and mastery of developing high level and detailed network designs; solid web applications and technologies a plus; Cisco certifications such as CCNP or CCDP, CCIE, or CCDE desired.


• Experience working with monitoring tools and SIEM tools for log review and performance stats.


• Demonstrated ability to continuously adapt to new technologies and trends and learn new skills quickly.


• Excellent English speaking and writing


• Minimum 5 years of experience in a similar role and overall 6+ years of work experience within Network space

Duties and Responsibilities

The role is aligned to general requirements of Network operations support that includes,

• Working on tickets on daily basis related to troubleshooting or new implementation on various Network assets spread across on-prem DC, Private and/ public cloud.


• Adherence to ticket SLA.


• Daily updates on tickets.


• Support during high severity incidents.


• Implementation of Standard and Complex changes in accordance to ITSM process.


• Good understanding of Risk assessment.


• Good communication skills, both verbal and written.


• Work in 24*7 rotational shift pattern.


• Perform a consultative role to both internal and external customers and at all levels of the organization.


• Proactively contribute to documentation, automation and processes improvement.


• Provide L2 support to the operations, for investigation, troubleshooting and resolving network communications and operations problems impacting customer, backbone access, or performance on a global basis.


• Ability to manage multiple projects and ability to plan Network roadmap.


• Be able to review logs on various SIEM tools and use those for investigation.

Eye catching Skills

• Advanced, Knowledge of routing and switching protocols.


• Experience with SDN technologies such as Cisco ACI, VMWare NSX


• Experience and working knowledge of scripting/automation tools such as python, Ansible etc. will be a huge plus and will make you standout.


• Experience with load balancing technologies such as F5, NetScaler, A10 s.