Oracle Fusion Cloud SCM Functional - Senior Consultant
- Oracle
- 5 - 10 years
- Hyderabad
- 2 months ago
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Job Description
- Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion SCM solutions.
- Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.
- Interact directly with customers, follows through on all assignments and takes ownership of customer issues.
- Consult with Management in directing resolution of critical customer situations.
- Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.
- Creation/review of Knowledge Articles.
- Stay up to date on Oracle SCM advancements, recommending best practices and continuous improvements.
- Contribute to a collaborative, knowledge-sharing team culture.
Qualifications & Skills
Mandatory:
- Bachelor s degree (BE, BTech, MCA) or MBA.
- Minimum 5 years of experience in Implementation, support, or upgrade Projects with at least 1 implementation experience on SaaS SCM- OM, Logistics and Shipping, MFG etc..
- Primary Expertise in Oracle Fusion Cloud Order Management - Order Orchestration, Pricing, Global Order Promising, Procurement (for drop-ship, buy-sell), Manufacturing (if make-to-order), Logistics and Shipping.
- Strong analytical and problem-solving skills.
- Ability to thrive in a fast-paced, dynamic environment with minimal supervision.
- Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
- Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.
- Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
- Work with users to troubleshoot and resolve issues, answers business questions provides data analysis.
- Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts.
- Conduct training and knowledge sharing sessions.
Good-to-Have:
- Excellent communication and interaction skills, including stakeholder and team facilitation.
- Knowledge of Fusion Cloud architecture, setup manager, and activities.
- Knowledge of FBDI and OTBI reports development.
- Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications.
- Knowledge of Security setup would be an added advantage.
- Basic Experience in one of the following areas is seen as an advantage:
- SQL
- BIP
- OTBI
- Redwood
- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.
- Demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, significant contributions in the area of successful delivery of KPIs to the customer.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Functional ConsultantEmployement Type: Full timeContact Details:
Company: OracleLocation(s): Hyderabad+ View Contact
Keyskills: Order management Procurement Data analysis Functional testing Customer experience Customer service Oracle SCM Troubleshooting SQL
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