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Manager, Infra Core Services @ Ensono

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 Manager, Infra Core Services

Job Description

 
  • Manage a team of L1 and L2 engineers supporting server infrastructure, data center operations, and client applications
  • Ensure 24 7 coverage through rotating on-call schedules and shift planning
  • Act as an escalation point for client operations and critical incidents
  • Conduct regular one-on-one meetings, performance reviews, and career development planning
  • Mentor team members on technical skills, communication, and service delivery best practices
  • Collaborate with global delivery managers, project teams, and service delivery managers to align support strategies
Process & Service Management
  • Oversee ticket queue management, incident resolution, change control, and problem management in alignment with ITSM standards
  • Track and report KPIs and SLAs for platform operations and client environments
  • Drive infrastructure projects focused on operational efficiency and automation
  • Ensure compliance with security, audit, and regulatory requirements
  • Develop and deliver documentation, training materials, and knowledge-sharing sessions for internal and client stakeholders
  • Build scalable monitoring and alerting solutions to enable proactive support and self-service capabilities
Technology Oversight
  • Ensure high availability, performance, and recoverability of client environments
  • Lead deployment, maintenance, and support of solutions across VMware, Windows Server, and Linux platforms
  • Utilize automation tools to reduce manual effort and improve response times
  • Provide technical leadership for complex projects and cross-functional initiatives
  • Identify gaps in client environments and collaborate with delivery teams to address them
  • Promote a culture of continuous learning and technical excellence within the team
Qualifications
  • 10 12 years of experience in IT infrastructure and support, with 3 5 years in a managerial role
  • Strong hands-on experience with:
  • VMware ESXi / vCenter
  • Windows Server Administration
  • Linux (RHEL, CentOS, Ubuntu)
  • Familiarity with cloud platforms (AWS preferred)
  • Proven ability to manage teams of 10+ technical staff
  • Strong project management skills (planning, scheduling, budgeting)
  • PMP or Agile certifications preferred
  • Excellent communication, documentation, and stakeholder management skills
  • Bachelor s degree in computer science, Information Technology, Electronics & Communication, or a related technical discipline is required
  • Location: Pune
  • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Engineering - Hardware & Networks
    Role Category: IT Network
    Role: Head - Network Operations
    Employement Type: Full time

    Contact Details:

    Company: Ensono
    Location(s): Pune

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    Keyskills:   Computer science Service management VMware PMP Linux Infrastructure management Agile Problem management Information technology Monitoring

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