Manager, Infra Core Services
- Ensono
- 10 - 12 years
- Pune
- 2 months ago
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Job Description
- Manage a team of L1 and L2 engineers supporting server infrastructure, data center operations, and client applications
- Ensure 24 7 coverage through rotating on-call schedules and shift planning
- Act as an escalation point for client operations and critical incidents
- Conduct regular one-on-one meetings, performance reviews, and career development planning
- Mentor team members on technical skills, communication, and service delivery best practices
- Collaborate with global delivery managers, project teams, and service delivery managers to align support strategies
Process & Service Management
- Oversee ticket queue management, incident resolution, change control, and problem management in alignment with ITSM standards
- Track and report KPIs and SLAs for platform operations and client environments
- Drive infrastructure projects focused on operational efficiency and automation
- Ensure compliance with security, audit, and regulatory requirements
- Develop and deliver documentation, training materials, and knowledge-sharing sessions for internal and client stakeholders
- Build scalable monitoring and alerting solutions to enable proactive support and self-service capabilities
Technology Oversight
- Ensure high availability, performance, and recoverability of client environments
- Lead deployment, maintenance, and support of solutions across VMware, Windows Server, and Linux platforms
- Utilize automation tools to reduce manual effort and improve response times
- Provide technical leadership for complex projects and cross-functional initiatives
- Identify gaps in client environments and collaborate with delivery teams to address them
- Promote a culture of continuous learning and technical excellence within the team
Qualifications
- 10 12 years of experience in IT infrastructure and support, with 3 5 years in a managerial role
- Strong hands-on experience with:
- VMware ESXi / vCenter
- Windows Server Administration
- Linux (RHEL, CentOS, Ubuntu)
Familiarity with cloud platforms (AWS preferred)
Proven ability to manage teams of 10+ technical staff
Strong project management skills (planning, scheduling, budgeting)
PMP or Agile certifications preferred
Excellent communication, documentation, and stakeholder management skills
Bachelor s degree in computer science, Information Technology, Electronics & Communication, or a related technical discipline is required
Location: Pune
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Head - Network OperationsEmployement Type: Full timeContact Details:
Company: EnsonoLocation(s): Pune+ View Contact
Keyskills: Computer science Service management VMware PMP Linux Infrastructure management Agile Problem management Information technology Monitoring
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