Director - Account Management & Client Engagement
- Aeries Technology
- 15 - 17 years
- Hyderabad
- 2 months ago
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Job Description
Position Title: Account Management & Client Engagement
Type of employment: Full time
Experience: 15+ years
Qualifications: Postgraduate
Location: Hyderabad
About Us:
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico and Singapore. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.
Read about us at https://aeriestechnology.com/careers/
Key Responsibilities:
Stakeholder & Account Management
- Act as a strategic advisor to C-level stakeholders on compliance, operational efficiency, and transformation initiatives.
- Manage end-to-end client relationships, ensuring alignment of service delivery with client expectations across functions.
- Lead high-performing transformation teams and collaborate cross-functionally with operations, IT, HR, TA and executive leadership.
- Oversee key deliverables including transformation roadmaps, reporting and governance.
- Monitor KPIs/SLAs, resolve escalations, and drive continuous improvement and client satisfaction.
- Support account growth through proactive engagement and trusted advisory support.
Transformation & Strategy
- Lead end-to-end transformation initiatives for client organizations, focusing on automation, and digitization across operations.
- Collaborate with global teams to drive change management and implement scalable, future-ready operating models.
- Deliver strategic insights and solutions on the internal controls as part of broader transformation programs.
Internal Controls & Governance
- Partner with clients to assess and align their governance and compliance frameworks, ensuring transparency and operational integrity.
- Collaborate with risk and compliance stakeholders to support audit-readiness, data integrity, and regulatory compliance as needed.
Site Leadership
- Provide local leadership and act as a senior representative for the Hyderabad/client site.
- Managing leadership visits, strategic reviews, and governance meetings as needed.
- Serve as a point of escalation and guidance for cross-functional teams on-site.
- Ensure effective communication and coordination between corporate leadership and Hyderabad operations.
- Foster a strong and cohesive workplace culture aligned with Aeries values and operational goals.
Qualifications & Experience
- 15+ years of experience across account management, client partnership & transformation.
- Preferred industry experience: Technology / IT / ITES / Digital & e-commerce / SaaS / Tech consulting.
- Strong understanding of technology platforms, enterprise systems, and digital transformation concepts.
- Ability to build trusted relationships with senior client stakeholders
- Proven track record of managing key accounts, client relationships, and growing accounts
- Experience overseeing multi-disciplinary delivery teams or programs on behalf of clients
- Skilled at managing expectations, handling escalations, and navigating complex client environments
- Strong grasp of project management methodologies
- Collaborative working style with both clients and internal teams
- Ability to thrive in fast-paced, high-growth, or ambiguous environments
- Preference will be given to candidates based in the Hyderabad location.
The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Strategic & Top ManagementRole Category: Top ManagementRole: Top Management - OtherEmployement Type: Full timeContact Details:
Company: Aeries TechnologyLocation(s): Hyderabad
Keyskills: enterprise structure project management project management process account management digital transformation client engagement program management hrsd pmp pmo prince2 saas pmp trained client relationship key accounts client relation
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