Role & responsibilities
1.Document scrutiny and collection of applications for visa processing
2.Handle customer/applicant queries personally or via email, telephone.
3.Handle cash and bank related transactions if assigned and ensure 100% accuracy
4.Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
5.Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
6.Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
7.Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
8.Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
9.Ensure that the entire process is completed within the mandated Turn Around Time
10.Assist Deputy Manager/Operations Manager in execution of WB Project
11.Ensure judicious use of natural resources
12.Adhere to the environment health and safety policy/objectives and guidelines of the organization
Preferred candidate profile
French & English Speaking/writing/reading is must.
Interested candidates can directly send resumes to ap***********d@vf******l.com

VFS Global is the worlds largest outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its client governments. With 908 Visa Application Centres (VACs) an...