Customer Success Executive @ Web Spiders

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Customer Success Executive

Web Spiders
2 - 7 years
Kolkata
9 months ago
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Job Description

We re hiring a proactive and tech-savvy Customer Success Executive to support web, mobile app, and AI solution projects for global clients. You ll ensure smooth coordination across teams, deliver timely support, and maintain service excellence with a focus on SLA adherence and clear documentation.

Experience: 2+ years

Location: Kolkata.

Shift: Rotational (including Night Shifts for Global Client Support)

Key Responsibilities :

Act as the primary contact for clients across support and delivery phases.
Coordinate with internal teams (development, QA, design, AI) to meet project goals.
Track timelines, manage tasks, and ensure SLA compliance .
Accurately document client requirements, feedback, and communications.
Use AI tools to generate reports and automate support workflows.
Ensure timely issue resolution by engaging the right departments.
Maintain structured, clear project and support documentation.
Work in rotational shifts , including night shifts for global coverage.

Requirements :

2+ years in project coordination or client support (IT/digital services preferred).
Understanding of web, mobile apps , and AI technologies .
Excellent communication and strong documentation skills .
Ability to manage multiple projects and meet deadlines.
Familiar with SLAs and delivering consistent service within targets.
Comfortable with rotational and night shifts .

Preferred :

Experience with JIRA, Trello, Asana, or similar tools.
Exposure to Agile/Scrum methodologies.
Use of AI tools for automation and reporting.

Job Classification

Industry: Film / Music / Entertainment
Functional Area / Department: Project & Program Management
Role Category: Other Program / Project Management
Role: PMO Executive
Employement Type: Full time

Contact Details:

Company: Web Spiders
Location(s): Kolkata

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Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Web Spiders

WIPL is a 25-year old customer-oriented Cloud Technology provider offering premium services to help businesses grow. We are backed by a dedicated team of technical experts providing responsive&personalized support round the clock&throughout the year.

Customer Success Executive @ Web Spiders

Home > Other Program / Project Management