Business Head - Mandap & Wedding Services
- Matrimony com
- 20 - 22 years
- Chennai
- 2 months ago
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Job Description
Role Overview
We are looking for a visionary business leader to define and drive the future of our marketplace. This role goes beyond scaling numbers it is about shaping a high-impact platform that touches millions of lives across the country. The Business Head will craft and execute the long-term vision, drive supply and demand at scale, strengthen operations, influence product evolution, and deliver breakthrough growth with a profitable business model.
The ideal leader will thrive in an ambiguous and dynamic environment, balancing strategy with hands-on execution, and building businesses that set new benchmarks in customer experience, scale, and profitability.
Key Responsibilities
Supply Scale Up
- Design and execute a robust strategy to rapidly expand and deepen supply across India.
- Build scalable processes to ensure supply quality, consistency, and reliability.
- Partner with supply ecosystems to co-create growth opportunities and execute them at scale.
Demand Acceleration
- Lead innovative demand generation strategies to fuel adoption and engagement.
- Integrate the marketplace with the organization s broader portfolio, unlocking cross-sell and upsell opportunities.
- Leverage partnerships and data-driven insights to accelerate demand growth.
Operations
- Architect and scale operations to ensure speed, reliability, and efficiency.
- Continuously optimize processes to enable growth while maintaining cost discipline.
Product Innovation
- Collaborate closely with Product teams to co-own the marketplace vision and roadmap.
- Drive innovations that enhance product-market fit, powered by customer insights and market trends.
Customer Experience Insights
- Be the champion of customer experience designing and delivering seamless, differentiated experiences.
- Build a strong customer insights engine and use it to continuously innovate across supply, demand, and operations.
People Leadership
- Inspire, coach, and lead large national teams across supply, operations, and growth functions.
- Foster a culture of ownership, speed, and innovation.
- Build leadership depth and create a talent engine that supports scale.
Candidate Specifications
- 20+ years of experience building and scaling businesses across 0-1, 1-10, and 10-100 stages.
- Proven success in leading national-scale businesses with large sales teams.
- Track record of driving growth and profitability in Consumer Internet, telecom, Fintech, FMCG/CPG, Banking/Insurance, or other consumer-tech driven industries.
- Experience managing businesses of 500+ crore scale with measurable outcomes.
- 12+ years of people leadership, with demonstrated ability to build and inspire high-growth teams.
- MBA from a top-tier institution preferred
Functional Competencies
- Entrepreneurial mindset with ability to navigate ambiguity and chaos.
- Strong PL ownership and financial acumen.
- Empathy for both supply partners and end customers.
- Strategic problem-solving coupled with operational execution.
- Product and business innovation mindset.
- Executive presence with strong communication and stakeholder management skills.
About Matrimony.com
Matrimony.com Ltd, a Great Place to Work Certified Wed-Tech company listed on the BSE and NSE, is a leader in matchmaking and wedding services. Its flagship brand, Bharat Matrimony, is the largest and most trusted matrimony brand (Brand Trust Report 2014) spanning customers across the entire economic strata. The company serves over 8 million members with the support of 2,900+ associates and a network of 130+ company-owned retail outlets.
Key Offerings
Matchmaking Services:
- BharatMatrimony and 200+ matrimony brands segmented on religion, languages, communities, and occupation.
- Jodii: An exclusive matchmaking app for non-degree holders in 9 Indian languages
- Assisted Service and EliteMatrimony : Personalised services for the HNI, NRI and Premium segment of customers
Wedding Services:
- Wedding Bazaar: Largest wedding services provider.
- Mandap.com: Largest online wedding venues platform.
- MakeMyWedding: Personalized curated wedding planning services.
New Initiatives Verticals
- Astro Free Chat: It is an exclusive app for any astrology consultation
- ManyJobs: Employment platform targeting grey collar workforce. In vernacular language for the Tamil Nadu market (initial phase) and with some of industry first features for both companies and candidates
- Luv.com : A next generation serious relationship app.
International Presence
Matrimony.com has successfully expanded into international markets, with UAE operations thriving for 4+ years and Bangladesh operations commencing in 2021. With a mission to dominate the $55 billion wedding services industry.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery - OtherEmployement Type: Full timeContact Details:
Company: Matrimony comLocation(s): Chennai+ View Contact
Keyskills: Telecom NSE Business Head Networking Product innovation Customer experience FMCG Stakeholder management Operations Retail outlets
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Matrimony com
Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both ...
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