Configuration Owner- Salesforce Service
- KONE Elevator
- 10 - 16 yrs
- Chennai
- 5 years ago
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Desired Candidate Profile
We are now looking for a Configuration owner- Salesforce Service cloud, Customer service & Maintenance Applications
Job description:
Skills, Education and Experience
- M.Sc. degree or equivalent
- Minimum professional experience 12 years with minimum 8 years in Salesforce
- Expertise and hands on experience in Salesforce Service Cloud and its implementation
- Experience in Sales Cloud and Community Cloud will be an added advantage
- Good knowledge of handling & simplifying Salesforce data integration designs with backend systems like SAP, IoT etc.
- Should possess Salesforce App Builder and Developer certification(s) . Other Salesforce certification(s) are an added advantage
- Demonstrated track record of clear achievements from previous positions held
- Experience with ITIL processes
- Experience in leadership and matrix organizations
- Experience with supplier collaboration / collaboration with AMS partners
- Experience in working in international environment with stakeholders distributed globally
- Excellent stakeholders communication skills (both written and oral)
- Excellent Change Management skills
- Analysis and Problem solving
- Excellent collaboration and communication skills in English
- Owns the technical solution and related configuration within his/her area of responsibility
- Accountable for technical designs and implementation prior to build or changes in production
- Controls that all changes are recorded, and that change management process is followed
- Defines together with Solution design owners the optimal configuration with maximal utilization of out-of-the-box functionality (vs KONE-specific customization)
- Gives guidance to external parties in implementing technical solutions (configuration and custom code)
- Owns technical documentation related to solutions he/she is responsible for Works closely with development and operation teams
- Establishes configuration and development guidelines & supports process development in areas he/she is responsible for
- Supports in defining data model & and controlling data integrity for the solutions he/she is responsible for
- Supports AMS (Solution Lead) and KONE Service/Change/Release Managers in problem management
- Discovers / explores new off-the-shelf capabilities for platforms in their area of responsibility
- Supports solutions license management
Saranya Sankar
s.*******2@ko*e.com
Contact Details:
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KONE Elevator
KONE Elevator India Pvt. Ltd Kone Corporation We are into manufacturing elevators, escalators. We have been into this industry since 1910. We have our head quarters in Helsinki, Finland. We are Globally 4th position in Elevator Manufacturing. We have achieved 4.6 billion euros turnover (globally...
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