Urgent Hiring Call Center Executive/sr.executive@ Aarvy Healthcare Pvt
- Aarvy Healthcare
- 1 - 6 years
- Noida, Gurugram
- 2 days ago
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Job Description
Proper Communication & Issue Queries:
- Maintaining Empathy with Customers over voice and written platform.
- Greeting & Listening to Customer Grievances.
- Handling Issues with Importance on Customer.
- Tagging calls appropriately to concern department and ensuring end to end closure.
- Maintain Proper Call Quality as per guidelines.
- Manage Shift timings and attendance.
- Ensure proper Appointment is given based on slots through software.
- Escalating & Closure of Patient Requirements appropriately.
- Feedback call/Complaint Escalation.
- Maintaining Hospital Telephone Directory.
- Maintaining contact list of Doctor's, Coordinates & Hospital CUG numbers.
- Ensure dissemination of accurate & updated information to people coming to you and respond promptly & tactfully to their enquiries on calls.
- Comfortable with Rotational shifts (Including Night shift) and weekly off.
- Patient Grievance is replied over email within defined TAT.
Administrative Responsibilities:
- Responsible for the general upkeep of your department.
- Maintain interpersonal relations with the concerned departments for smoother flow of work.
- Familiarity with all instruction manuals & guidelines at your workplace applicable to your role.
- Provide on job training to new employees joining in your department.
- Keep reporting head informed of significant customer related incidents in the department.
General
- Any other assignment assigned by the management from time to time.
- Follow disciplinary & behavioral rules while on duty & should follow the Quality Policy to the hospital.
- Follow the personnel rules regarding leave or resignation.
- Make your presence in all the trainings/workshops/group discussions/meetings organized from time to time.
- Never transfer a call directly in the ICU or other critical care without authoritys approval.
- Dont disclose personal numbers of staff to outsiders
If Interested, Kindly drop your CV on WhatsApp - 8171327*** (Mr. Subhash Yadav)
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Healthcare & Life SciencesRole Category: Healthcare & Life Sciences - OtherRole: Healthcare & Life Sciences - OtherEmployement Type: Full timeContact Details:
Company: Aarvy HealthcareLocation(s): Noida, Gurugram
Keyskills: Call Center Operations Call Centre Calling Healthcare Healthcare Bpo BPO Communication Skills Health Care Services Customer Support Customer Service Voice Process Hospital Voice Process Telle calling
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