Job Description
Job Profile : -
Provide world-class technical support to end users of ESRI software to effectively diagnose and reslve incidents, while making a positive impression.
Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture.
Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including ArcGIS for Desktop, ArcGIS for Desktop extensions, and other ArcGIS technologies.
As the Subject Matter Expert, document technical issues via incident tracking which involves authoring, technical editing, and publishing of Knowledge Base articles as well as authoritative online content.
Interpret user issues to determine or recommend software changes to product engineers.
Work in other technical areas of software support as customer and business needs require.
Technical Skills : -
GIS concepts/background
GIS - Knowledge of ArcGIS Desktop/Server
Proficiency in written and verbal communication skills in English with a strong grasp of the English language including grammar, punctuation, and consistency
Qualification : -
M.Sc. Geology / M.Sc. Applied Geology / M.Sc. Geoinformatics / B.Sc. Geology / B.Sc. Geoinformatics
A Diploma holder with GeoInformatics background can also be considered
Non-GIS background qualifications like BE/B.Tech, MCA or B.Sc. can be considered for software development roles in specific
Experience 0 - 1 Year
Job Location Thane
Position Vacant 15
Shift Timing Night Shift
Perks and Benefits
Salary + Shift Allowance
Job Classification
Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Other
Role: Other
Employement Type: Internship
Education
Under Graduation: Diploma, B.Sc, B.Tech/B.E.
Post Graduation: MS/M.Sc(Science), M.Tech
Doctorate: Doctorate Not Required
Contact Details:
Company: Cybertech Systems and Software Ltd
Location(s): Mumbai
Keyskills:
arcgis desktop
gis
technical support
software development
geoinformatics
software support
esri
geology
online content