Manager, Risk, Seller Lifecycle Management
- Amazon
- 7 - 12 years
- Hyderabad
- 10 days ago
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Job Description
Key Responsibilities1. Team Leadership & Development
Manage, coach, and develop Risk Specialists through regular 1:1s, performance reviews, and career development conversations
Build team capability through training programs, calibration sessions, and knowledge sharing initiatives
Drive hiring strategy and onboarding for team expansion as needed
Manage team capacity planning and workload distribution
Foster a culture of customer obsession balanced with risk mitigation
Conduct performance management and address underperformance when necessary
Create career development pathways and succession planning for team members
2. Escalation Process Optimization
Oversee escalation handling across the team define processes, SLAs, and quality standards
Analyze escalation trends and drive root cause analysis to implement preventive measures
Partner with cross-functional teams (Legal, Policy, Customer Trust) to resolve systemic escalation issues
Establish escalation metrics, reporting cadence, and dashboards for leadership visibility
Remove blockers for the team when escalations require senior-level intervention or cross-org alignment
Coach team members on complex escalation scenarios and de-escalation techniques
Drive continuous improvement initiatives to reduce escalation volume and improve resolution time
3. Strategic Seller Program Leadership
Oversee managing strategic/high-value seller investigations and risk assessments and build scalable processes
Build and maintain relationships with Account Management and business teams to balance risk and growth objectives
Create differentiated processes and playbooks for strategic seller reviews that balance speed with thoroughness
Collaborate with SOCR detection teams and Science teams to refine strategic seller risk models
Track and report strategic seller metrics to leadership (enforcement rates, reinstatement rates, seller satisfaction)
Escalate policy gaps or edge cases that require leadership decision-making
4. Reinstatement Process & Quality Improvement
Drive the strategy to improve reinstatement decision quality, consistency, and speed
Analyze reinstatement and restumble rate data to identify process gaps and training needs
Partner with enforcement teams (SLM, SPIV, TSI) to reduce false positive enforcements upstream
Develop and maintain training materials, decision frameworks, and calibration programs for the team
Implement quality mechanisms (audits, peer reviews) to ensure consistent reinstatement standards across the team
Track and report reinstatement performance metrics to leadership
Advocate for policy changes or tooling improvements based on team feedback and data insights Bachelors degree or equivalent
Experience developing and managing a high-performing team
Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
Experience in analyzing data to drive decisions
Experience building measures and metrics, and developing reporting solutions
Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
Experience creating process documentation Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python
Job Classification
Industry: InternetFunctional Area / Department: Risk Management & ComplianceRole Category: Risk Management & Compliance - OtherRole: Risk Management & Compliance - OtherEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad+ View Contact
Keyskills: Career development Data analysis Leadership development Operational excellence Performance management Account management Risk management Continuous improvement SQL Capacity planning
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Amazon
Amazon Development Centre India Pvt. Ltd. At Amazon, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving custo...
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