Manager III,Programmer/Analyst, ShipTech / Labeling
- Amazon
- 3 - 8 years
- Hyderabad
- 2 months ago
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Job Description
Amazon s transportation powers small parcel delivery through various tier-1 services. These systems manage and enable on-boarding new business use cases and 3P carriers onto Amazons transportation systems. We have built a highly respected software engineering team which is focused on solving complex problems on behalf of the customers (carriers, logistic services) and work on simplifying, automating the onboarding process at scale. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. Primary responsibilities include managing team which will be responsible for troubleshooting, diagnosing and fixing production issues, developing monitoring solutions, performing software maintece and carrier configurations and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. 1. Work with SDE, program teams, carriers, carrier POCs and deliver on planned programs2. Own and simplify processes for deploying configurations
3. Drive operational excellence by handling tickets, identifying automation opportunities
4. Manage a team of 6 to 10 PA engineers 3+ years of team management experience
4+ years of programming using a modern programming language such as Java, C++, or C#, including object-oriented design experience
Bachelors degree in computer science or other related discipline
Experience with data structure implementation, basic algorithm development, and/or object-oriented design principles
Experience in problem solving and delivering results
Strong verbal and written communication skills and an ability to work in a team environment Experience working with multiple stakeholders at various levels and in different locales to drive alignment
Experience with AWS products and services
Experience influencing internal and external stakeholders
Experience debugging and systems analysis to identify and quickly resolve or mitigate issues
Experience in root cause analysis and troubleshooting or problem solving
Experience in a 24x7 operational services or support environment
Job Classification
Industry: InternetFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad+ View Contact
Keyskills: Computer science Object oriented design Root cause analysis C++ Automation Operational excellence Debugging Algorithm development Troubleshooting Monitoring
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