Global Security Operations Center Operator / Analyst
- GSPANN
- 0 - 1 years
- Hyderabad
- 7 months ago
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Job Description
- Monitor security systems (CCTV, access control, alarms, incident management tools).
- Use platforms such as Genetec, ServiceNow, Ontic, and Everbridge for integrated threat monitoring.
- Identify and escalate potential risks, anomalies, or suspicious activity.
- Act as the first responder to incidents in line with global SOPs.
- Escalate issues to relevant stakeholders and dispatch ground teams when required.
- Maintain accurate incident logs and support investigations.
- Assist in fire, evacuation, lockdown, or medical emergency protocols.
- Coordinate with emergency services and ensure timely response.
- Perform daily system health checks (CCTV, badge readers, alarms, FACP panels).
- Report and follow up on equipment faults with technical teams.
- Track regional and global threats; share intelligence updates with stakeholders.
- Generate reports on incidents, trends, and SLA compliance.
- Provide video retrievals, badge audits, and analytical support for investigations.
- Handle emergency and non-emergency calls professionally.
- Liaise with global security teams, C-suite executives, and law enforcement as required.
- Graduate in Security Management, Information Technology, Criminology, or a related field.
- Certifications such as CPP, PSP, APP (ASIS) are advantageous.
- Minimum 1 year in GSOC/Command Centre operations.
- 2+ years in monitoring-based operations or customer service.
- Prior work with multinational clients preferred.
- Hands-on experience with:
- Security platforms: ServiceNow, Genetec, Everbridge, Ontic, MS Office/365.
- Security equipment: CCTV, access control, alarms, FACP panels.
- Security platforms: ServiceNow, Genetec, Everbridge, Ontic, MS Office/365.
- Ability to analyze data and prepare incident/intelligence reports.
- Fluent spoken and written English (mandatory, non-negotiable).
- Knowledge of Hindi desirable.
- Local language (mother tongue of location) mandatory.
- Strong situational awareness and multitasking.
- Calm decision-making under stress.
- Ethical, professional, and disciplined.
- Team-oriented with high emotional intelligence.
Job Classification
Industry: Facility Management ServicesFunctional Area / Department: Administration & FacilitiesRole Category: Facility ManagementRole: Repair and MaintenanceEmployement Type: Full timeContact Details:
Company: G4SLocation(s): Hyderabad
Keyskills: Payroll Security management Analytical Incident management Customer service Medical insurance MS Office Business continuity Security operations Information technology
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GSPANN
About GSPANN GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide. With a strong focus ...
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