IT Service Engineer
- Celonis
- 3 - 5 years
- Bengaluru
- 2 months ago
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Job Description
Were Celonis, the global leader in Process Intelligence technology and one of the worlds fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us
Job Overview:
As an IT Service Engineer at Celonis, you will be a vital part of our international IT Service Team, responsible for ensuring seamless IT operations across the company. You will play a critical role in troubleshooting, resolving, or escalating IT-related issues for Celonis employees globally, with a special focus on supporting our Bangalore office. This is an excellent opportunity for an experienced IT professional with hands-on expertise in both macOS and Windows environments who thrives in a fast-paced, dynamic, and international workplace. A willingness to work in a shift-based support model is essential to ensure global coverage and timely support.
Key Responsibilities:
- Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary.
- Provide hands-on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues.
- Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance.
- Install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems (macOS and Windows), network printers, and video conferencing systems (Zoom/MS Teams).
- Manage the onboarding process for new employees in the Bangalore office.
- Support mobile devices, including smartphones, through mobile device management platforms like Intune and Kandji
- Provide onsite IT support to Celonis employees at the Bangalore office.
- Ensure clear and effective communication with users to understand, document, and resolve their IT issues.
- Perform basic repairs and replacements for computing equipment when needed.
- Develop and maintain documentation and user guides for common issues to improve IT service efficiency.
- Participate in a shift-based support schedule to ensure coverage across global time zones.
Required Qualifications :
- 3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments.
- Strong knowledge of macOS and Windows 11 operating systems.
- Experience with Active Directory as well as Azure Active Directory.
- Understanding of TCP/IP networks and fundamental network troubleshooting skills.
- Proficiency in M365 administration and support.
- Strong knowledge of collaboration tools such as Microsoft Teams and Zoom.
- Experience with Mobile Device Management (MDM) solutions like Intune and Kandji
- Familiarity with operating and maintaining network components such as video conferencing systems (Zoom/MS Teams) and network printers.
Required Skills:
- Strong communication skills with the ability to work effectively in a global, multicultural team.
- Detail-oriented, with excellent problem-solving abilities and a proactive mindset.
- Capable of managing multiple tasks and projects in a fast-paced environment
- A team player who is motivated to provide excellent customer service and continuous improvement in IT processes.
- ITIL V4 Foundation certification
What Celonis Can Offer You:
- Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
- Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
- Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more . Interns and working students explore your benefits here .
- Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
- Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
- Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
- Collaborate Globally: Join a dynamic, international team of talented individuals.
- Empowered Environment: Contribute your ideas in an open culture with autonomous teams.
About Us:
Celonis Inclusion Statement:
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: After Sales Service & RepairRole: Service EngineerEmployement Type: Full timeContact Details:
Company: CelonisLocation(s): Bengaluru+ View Contact
Keyskills: Mining IT support Active directory Video conferencing mobile device management Customer service Windows microsoft IT operations Continuous improvement
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