Technical Support
- Infosys
- 1 - 2 years
- Bengaluru
- 2 months ago
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Job Description
Looking for Immediate Joiners with Good English Communication
With Intranational Voice (technical support)
Company DXC Technology Its permeant Role
Interested candidates can apply on this Number 9611446***
ge***a@cr**********n.com
- Job Posting Title - Analyst III infrastructure services
Job Description Summary
Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support.
- Job Description
- Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.
- Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
- Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Basic Qualifications
- Should have attended regular school/college with 10+2+3 as minimum qualification (regular/fulltime course) in any stream of subject, Diploma graduates - 10+2+3 years as minimum qualification.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Ability to provide step-by-step technical help, both written and verbal.
- Experience with solving computer related problems.
- Experience working with company escalation policy.
Requirements and Skills
- Interpersonal skills to interact with customers and team members.
- Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
- Organization skills to balance and prioritize work.
- Ability to work in a team environment.
Work Environment
- Work from Office is mandatory
- This job role requires to work in rotational / night shifts.
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: FreshersContact Details:
Company: DXC TechnologyLocation(s): Bengaluru+ View Contact
Keyskills: International Technical Support Technical Voice Process IT Support
Fraud Alert to job seekers!
₹ 2-3 Lacs P.A
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