Senior Director - IT Infrastructure
- Medusind
- 10 - 17 years
- Mumbai
- 19 days ago
- Email to a friend
- Report this job
Job Description
- Min 15+ years of progressive IT experience, including 5+ years in a leadership role managing IT support functions.
- Proven experience managing IT Helpdesk, Desktop Support, and IT Asset Management operations.
- Strong understanding of ITSM frameworks such as ITIL (certification preferred).
- Demonstrated ability to manage vendors and contracts effectively.
- Excellent leadership, communication, and stakeholder management skills.
- Bachelor s degree in Information Technology, Computer Science, or a related field (Master s preferred).
Location: Mumbai, Chennai, Ahmedabad
Work Mode: Hybrid
- Provide strategic leadership and direction for all End User Services functions.
- Oversee daily operations of the IT Helpdesk, ensuring timely and effective resolution of incidents and service requests.
- Manage Desktop and Laptop support, including deployment, configuration, and lifecycle management.
- Lead IT Asset Management processes to ensure accurate tracking and optimal utilization of IT assets.
- Implement and continuously improve IT Service Management (ITSM) processes and tools in line with ITIL best practices.
- Develop and manage vendor relationships to ensure quality service delivery and cost efficiency.
- Establish and monitor KPIs, SLAs, and customer satisfaction metrics.
- Drive automation, self-service capabilities, and continuous improvement initiatives within End User Services.
- Collaborate with other IT and business leaders to align support strategies with organizational goals.
- Lead, mentor, and develop a high-performing team focused on service excellence.
-
Strategic and operational leadership.
-
Customer-focused mindset with strong problem-solving abilities.
-
Strong organizational and project management skills.
-
Financial and vendor management acumen.
-
Ability to drive continuous improvement and innovation in service delivery.
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: MedusindLocation(s): Mumbai
Keyskills: Computer science Service delivery Automation Project management Focus Continuous improvement Stakeholder management IT asset management Information technology IT helpdesk
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in