Technical Lead- SAM and HAM
- Ameriprise Financial
- 4 - 6 years
- Noida, Gurugram
- 5 days ago
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Job Description
Experienced IT Asset Management (ITAM) professional with expertise in Flexera One and ServiceNow, driving end-to-end software and hardware asset lifecycle, license compliance, and vendor management. Skilled in inventory optimization, audit readiness, data integrity, and strategic reporting to support enterprise IT governanceKey Responsibilities:
- Lead administration and configuration of Flexera One, SAM/HAM Pro modules to ensure end-to-end visibility, compliance, and lifecycle management of software and hardware assets.
- Manage visibility of IT Inventory through Beacon server infrastructure and Flexera agents across multiple platforms like: Windows, Unix, AIX, Solaris, and macOS platforms to ensure accurate inventory collection and health monitoring.
- Drive software license reconciliation, entitlement tracking, and optimization using Flexera and ServiceNow platforms.
- Ensure data integrity across ITAM systems through audit log reviews, domain normalization, and integration of HR roster data.
- Act as SME for software licensing models including EULA, GNU, Freeware, Shareware, CAL, and subscription-based licensing.
- Manage configuration items and ensure accurate reporting through automated interfaces and data quality audits.
- Support internal and external audits with structured documentation, compliance evidence, and risk mitigation strategies.
- Oversee change, incident, and problem management processes related to ITAM systems, ensuring timely resolution and root cause analysis.
- Partner with Enterprise Procurement and Finance to manage vendor contracts, renewals, and onboarding of new software providers.
- Contribute around product, configuration, financial, and vendor management initiatives to align ITAM operations with enterprise governance goals.
- Develop and maintain dashboards, KPIs, and analytics in ServiceNow to monitor inventory health, compliance metrics, and usage trends.
- Create and maintain SOPs, troubleshooting guides, and process documentation to mature ITAM governance and operational excellence.
- Provide enriched reporting and strategic insights to business leaders for decision-making and technology chargeback planning.
- Conduct onboarding, training, and knowledge transfer sessions for new hires and backfills to ensure continuity and capability uplift.
Job Classification
Industry: BankingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: Ameriprise FinancialLocation(s): Noida, Gurugram+ View Contact
Keyskills: SAM technical lead it asset management asset management hr risk mitigation analytics data quality servicenow process documentation compliance procurement it governance software licensing onboarding finance unix inventory optimization
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