Service Management Technical Lead
- Ameriprise Financial
- 5 - 10 years
- Hyderabad
- 5 days ago
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Job Description
Key Responsibilities
Primary Focus: Service Mapping:
- Design and maintain ServiceNow Service Maps to accurately represent business services and their dependencies.
- Collaborate with application owners and infrastructure teams to define service boundaries and critical components.
- Continuously refine service maps to reflect changes in the environment and improve accuracy.
- Troubleshoot mapping issues and optimize discovery logic for performance and reliability.
- Leverage discovery patterns and probes to enhance service visibility and automation.
Discovery:
- Create and maintain discovery patterns to identify and collect data from various IT devices and systems.
- Define scan schedules for different types of devices and systems.
- Review and validate discovered data to ensure accuracy and consistency.
- Identify and address data discrepancies between the CMDB and live systems.
- Implement data cleansing processes to remove duplicate or irrelevant information.
- Investigate and resolve discovery errors or failures.
- Analyze discovery logs to identify potential issues.
- Provide technical support to users regarding discovery processes and data.
- Integrate with third-party tools to pull in additional asset data.
- Regularly review and update the CMDB to reflect changes in the IT infrastructure.
- Identify and address orphaned or outdated CIs within the CMDB.
- Focuses on data quality within the CMDB, including data validation, cleansing, and ensuring accurate relationships between CIs.
- Designs the overall discovery strategy, including integrations with other systems and best practices for data management.
- Strong understanding of IT infrastructure and network protocols
- Knowledge of ServiceNow platform and CMDB concepts
- Experience with scripting languages (e.g., JavaScript) for customizing discovery patterns
- Data analysis skills to identify trends and anomalies in discovery data
- CMDB Management:
- Design, implement, and maintain the Configuration Management Database (CMDB).
- Ensure accurate configuration item (CI) relationships and dependencies within the CMDB.
- Develop CMDB data governance policies, standards, and best practices.
- Monitor and improve data accuracy, completeness, and consistency.
- Work with stakeholders to define CMDB attributes, classifications, and CI lifecycle.
REQUIRED QUALIFICATIONS:
- CMDB Certification.
- Bachelors degree in computer science, engineering, business, or comparable studies
- 5+ years overall industry experience in ServiceNow development with a focus on ITOM
- Excellent documentation and communication skills and strong attention to detail required.
- Good knowledge on Linux, Unix, and Windows operating systems.
- Understanding of network topologies and hardware.
- Knowledge of load balancers (F5, Ngnix) and firewalls.
Job Classification
Industry: BankingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Head - Network OperationsEmployement Type: Full timeContact Details:
Company: Ameriprise FinancialLocation(s): Hyderabad+ View Contact
Keyskills: technical lead data analysis data management service management operating systems firewalls javascript configuration management data cleansing data quality technical support automation linux data governance it infrastructure
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