Regional Hospital Operations Manager
- Apollo Hospitals
- 10 - 15 years
- Bengaluru
- 1 month ago
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Job Description
Job Title:Regional Operations Manager Preventive HealthJob Category:Operations Department/Group:Preventive Health/AHELJob Code/ Req#:PHC-ROMLocation:Bangalore, KarnatakaTravel Required:YesLevel/Salary Range:Manager Position Type:Full TimeHR Contact: Date Posted: Will Train Applicant(s):YesPosting Expires: External Posting URL:NAInternal Posting URL: Applications Accepted By: Subject Line:
Position: Regional Operations Manager Preventive Health E-MAIL:
Job Description Role and Responsibilities
Be responsible and accountable for the service excellence and operations for Preventive Health in 4-6 hospital units in a regional cluster
Ensure implementation & maintenance of SOPs of Preventive Health Operations, including training, measuring key metrics, guiding unit teams on process improvements
Measure, monitor VOC/NPS of units on a monthly basis and work with units to improve NPS on a regular basis
Resolve unit issues by collaborating with various departments (if required) and develop workable solutions. Escalate as appropriate and resolve issues within the defined time frame & manage critical ones AS
Ideate, design and develop implementation of innovative approaches for operations excellence
Present regular updates of units performance (operational excellence) to supervisor/management
Work collaboratively & build strong relationship with unit teams, including operations, IT, doctors, etc.
Identify best practices from other units/hospitals/competitors and share the same with supervisor/management to look for implementation & better outcomes in own organization
Represent ethics, values & business practices with all internal & external customers
Qualifications and Education Requirements
Education:
Essential: Bachelor's Degree in Commerce/Business, Healthcare Administration, or related field from an accredited college or university.
Preferred: Master's degree in related field
Experience:
Requires a minimum of 7-10 years in operation/service excellence role 3 years in Healthcare Industry
Progressive healthcare customer experience in a multi-site healthcare organization strongly preferred.
Other:
Required to travel across the region/country on a regular basis (5-6 days per month)
Preferred Skills
CRITICAL COMPETENCIES FOR SUCCESS:
Ability to research, understand and analyze operational issues/challenges
Strong communication, interpersonal, collaborative, and analytical skills with a customer focus; must be able to foster and maintain sound working relationships.
Independently motivated and driven to achieve high goals and seek continuous improvement in knowledge and skills.
Competencies for operation/service efficiency and effectiveness; discipline in goal setting and time management.
Inter-personal; Team management skills & Conflict management skills are required.
Skills to employ technologies effectively and proficiency (MS office suite, Mobile Apps.)
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Apollo HospitalsLocation(s): Bengaluru
Keyskills: Healthcare Operations Data Management Hospital Operations Operations Management Clinical Operations Medical Operations
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