Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Analyst @ eClerx

Home > Customer Success

eClerx  Analyst

Job Description

Key Responsibilities:

  • Responding to incoming chats from customers in a professional and courteous manner.
  • Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
  • Proactively seeking opportunities to upsell and cross-sell products and services to customers.
  • Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
  • Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
  • Meeting or exceeding individual and team sales targets.
  • Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

  • Excellent written communication skills in English.
  • Previous experience in a customer service and sales role, preferably in a chat or online environment.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and the ability to think on your feet.
  • Comfortable working in a fast-paced environment.
  • Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
  • Familiarity with basic computer skills and knowledge of CRM systems.

Education:

  • High school diploma or equivalent required.
  • Bachelor's degree in any field is preferred.

If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: eClerx
Location(s): Pune

+ View Contactajax loader


Keyskills:   construction safety customer service health sales industrial safety excel ehs environment safety management computer skills written communication chat safety safety audit english fire hse safety officer activities pricing internet communication skills crm ms office

 Fraud Alert to job seekers!

₹ Not Disclosed

Similar positions

Analyst

  • eClerx
  • 0 - 2 years
  • Pune
  • 4 days ago
₹ Not Disclosed

Analyst

  • eClerx
  • 0 - 2 years
  • Pune
  • 5 days ago
₹ Not Disclosed

Analyst

  • eClerx
  • 0 - 2 years
  • Pune
  • 8 days ago
₹ Not Disclosed

Analyst

  • eClerx
  • 0 - 2 years
  • Pune
  • 8 days ago
₹ Not Disclosed

eClerx

eClerx is a data analytics service provider specializing in competitive intelligence and pricing optimization programs for a number of industries and derivative operations for the financial services market. With a proven track record of delivering world-class quality and innovation to FORTUNE 1000 c...