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US Healthcare - International Voice Process @ mrt

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 US Healthcare - International Voice Process

Job Description

We are hiring enthusiastic and customer-focused candidates for a (US Healthcare) International Voice Process for client at Hitech City, Hyderabad location. The role involves handling International Voice Customer Support, and providing a high-quality customer experience.


Education: Graduate

Experience: 0 Year to 2 Years

CTC :-2.34 to 4.6 LPA

Shift: Night Shift (US Time Zones)
Transport Facility : 2-Way Cab Provided


Rounds of interview

  1. HR Screening
  2. Harver Assessment (Online)
  3. V&A (Voice & Accent) Round
  4. Final Interview with Operations Team

Key Responsibilities

Handle inbound calls from customers in a professional manner.

Understand customer queries and provide accurate, timely resolutions

Maintain customer satisfaction by providing prompt and effective support.

Update internal systems with call details and follow-up actions.

Meet daily/weekly performance targets related to call quality and productivity.


Required Skills

Excellent English Communication Skills (B2 level)

Willingness to work in Night Shifts


Contact person: HR Sarveshwari Singh Reachable @ 8341162***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Client Of Mrt
Location(s): Hyderabad

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Keyskills:   International Voice International Call Center Healthcare Bpo US Healthcare Voice Process Us Calling US Process Healthcare International Process Us Voice Process International Voice Process International Calling International BPO

 Fraud Alert to job seekers!

₹ 2.25-4.5 Lacs P.A

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mrt

The company offers services like customer care, technical support, back-office functions, and consulting, integrating advanced AI with human-centric approaches to create personalized customer interactions.