Sr. Representative, People Solution Center
- Concentrix
- 0 - 3 years
- Noida, Gurugram
- 1 month ago
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Job Description
Role & responsibilities
- Professionally manage multiple communication channels to engage with and resolve staff queries and concerns.
- Focus on first time resolution, not directing employees to other functions but providing a high level of customer service and support
- Know how to quickly search and find data / knowledge from the various information systems as required in pursuit query / concern resolution.
- Answer all queries via the employee initiated / preferred communication channel to an exceptionally high standard, ensuring all enquiries are accurately logged and traceable in the relevant help desk system.
- Facilitate timely and effective resolution of the concern or query in collaboration with other SMEs as necessary and stay connected with the escalation until resolution has been confirmed. .
- Identify and report trending issues that may have an impact on employees. (i.e. Holiday pay did not get paid out for many, PTO accruals did not get added)
- Understand the weekly and monthly reports
Preferred candidate profile
- Customer service experience in a similar environment
- Well-developed planning and organizational skills, with a proven ability to prioritize tasks and effectively manage your workload
- Computer literate (Microsoft Office Suite and ability to learn other technology systems)
- Excellent customer service skills
- Excellent Oral and written communication
- Well-developed problem-solving skills, with the ability to construct, document and communicate answers to questions.
- Ability to manage multiple tasks
- Consistent past performance on meeting SLAs and targets
Job Classification
Industry: BPM / BPOFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: HR Operations - OtherEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Noida, Gurugram+ View Contact
Keyskills: Solving Queries Customer Support Customer Handling
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₹ 2-4 Lacs P.A
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Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. Operating in hundreds of locations across the globe, CGI delivers end-to-end services and solutions, including strategic IT and business consulting, systems integration, intellectual property, and manag...
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