Hiring For international voice process
- IntouchCX
- 1 - 5 years
- Hyderabad
- 19 days ago
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Job Description
Mention HR Shahistha Naaz on your resume - contact 9154225***
Role & responsibilities We are seeking enthusiastic and customer-oriented professionals to join our International Voice Support Team. The ideal candidate will possess excellent communication skills (C1 level or equivalent), be comfortable working in night shifts, and demonstrate a passion for delivering outstanding customer service to clients across global markets.Key Responsibilities:
- Handle inbound and outbound customer calls from international clients.
- Provide prompt and accurate responses to customer queries and concerns.
- Troubleshoot issues related to products, services, or orders.
- Maintain a high level of professionalism, empathy, and customer satisfaction.
- Accurately document customer interactions and feedback in the CRM system.
- Collaborate with internal teams to resolve complex customer cases.
- Meet or exceed defined performance metrics such as response time, quality, and customer satisfaction.
Required Skills & Qualifications:
- Excellent English communication skills minimum C1 proficiency (both verbal and written), minimum 6 months of experience into international voice process , Freshers are not eligible
- Ability to work night shifts (US/UK time zone).
- Strong problem-solving skills and customer-centric mindset.
- Ability to work in a fast-paced, target-driven environment.
Benefits:
- Attractive salary package with performance-based incentives.
- Opportunity to work with global clients and enhance international exposure.
- Continuous training and career growth opportunities.
Preferred candidate profile
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: US Process Voice Process International Voice Process Us Calling Us Voice Process Voice Support
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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