Engineer/ Senior Engineer- Service, Pune East
- Kone
- 8 - 13 years
- Pune
- 25 days ago
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Job Description
KONE one of the global leaders in the elevator and escalator industry. has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings
What are we looking for?
Maintenance supervisors role is to plan, manage and control the field service operations in his area, according to the service contract requirements, the company policies and the KONE processes. He is the first point of contact for his technicians. He is also the first point of contact for all technical or operational issues raised by any customer whose equipments he has been assigned.
He is accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenues of callout and service repairs sales.
Where there is no TRB supervisors (e.g. in the area with low density of equipments), he is also accountable for the field costs of the TRB sales (see NEB/TRB supervisor role description).
What will you be doing?
Customer relationship management:
Accountable for customer satisfaction through quality of service and precise communication
Accountable for equipment safety and performance
Accountable for selling service repairs
Accountable for the sales lead volume, quality, and further processing of sales leads
Accountable for resolving customer service quality complaints
Accountable for resolving customers invoicing complaints related to maintenance operations
Service operations:
Accountable for the end-users, the sites and the technicians safety
Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
Accountable for the control of the field operations costs and CMII
Accountable for callouts and service repairs sales
Responsible for proximity stock content & value
Accountable for managing the third party inspections visits and follow-up actions
Validates the service contract technical terms with the salesperson
Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)
Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
Accountable for reducing the callouts in his area
Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
Accountable for the timely completion of the planned maintenance visits
Accountable for the planned maintenance scheduling and optimized routing
Responsible for performing site audits
Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
Responsible for the control and authorization of overtime
People management / Leadership
Accountable for the performance of his assigned technicians
What do we offer?
- Career progression opportunities within a global organisation
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills.
Job Classification
Industry: Industrial Equipment / MachineryFunctional Area / Department: Production, Manufacturing & EngineeringRole Category: Operations, Maintenance & SupportRole: Service / Maintenance SupervisorEmployement Type: Full timeContact Details:
Company: KoneLocation(s): Pune
Keyskills: Service Supervisor Route Engineer Elevators Maintenance Supervisor Breakdown Maintenance Preventive Maintenance Customer relationship management Senior Customer Engineer Lifts Escalators Lift
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