Senior Engineer/ Assistant Manager- Service, Noida
- Kone
- 4 - 8 years
- Noida, Gurugram
- 24 days ago
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Job Description
Position- Senior Engineer/ Assistant Manager - Service
Experience- 4 to 10 years
Location- Noida
Route Engineer/Maintenance Supervisor role is to plan, manage and control the field service operations in his area, according to the service contract requirements, the company policies and the KONE processes. He is the first point of contact for his technicians. He is also the first point of contact for all technical or operational issues raised by any customer whose equipments he has been assigned.
He is accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenues of callout and service repairs sales. .
Qualification:
- Min. BE/B.Tech./ Diploma in Electronics, Electrical or Mechanical
Responsibilities & Key activities:
Customer relationship management:-
Accountable for customer satisfaction through quality of service and precise communication
Accountable for equipment safety and performance
Accountable for selling service repairs
Accountable for the sales lead volume, quality, and further processing of sales leads
Accountable for resolving customer service quality complaints
Accountable for resolving customers invoicing complaints related to maintenance operations
Service operations
Accountable for the end-users, the sites and the technicians safety
Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
Accountable for the control of the field operations costs and CMII
Accountable for callouts and service repairs sales
Responsible for proximity stock content & value
Accountable for managing the third party inspections visits and follow-up actions
Validates the service contract technical terms with the salesperson
Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
People management / Leadership:
Accountable for the performance of his assigned technicians
Accountable for maintenance technicians motivation and competence development
Accountable for determining and checking technicians performance objectives
Accountable for communication to his technicians
Accountable for managing technician absences and back-up, and callout technician scheduling
Accountable for technician timesheet validation prior to payroll
Accountable for equipment assignment to technician and technician workload balancing
Responsible of defining the technician capacity need and for the technician hiring and selection process
Accountable for defining, authorizing replacement , managing technicians tools, vans, phone/PDA and instruments
About Kone-
Our four Areas have the accountability for commercial strategies, direction and full chain results for each of our business lines. Our seven global functions are organized to support the Areas and local teams working as one KONE and enabling benefits of global scale. The organizational structures have been designed to form a solid basis for long-term competitiveness and profitability in a changing environment.
URL: www.kone.in
Job Classification
Industry: Building MaterialFunctional Area / Department: Customer Success, Service & OperationsRole Category: After Sales Service & RepairRole: Service EngineerEmployement Type: Full timeContact Details:
Company: KoneLocation(s): Noida, Gurugram
Keyskills: service repair service operations customer service Elevator Service equipment Maintenance Field Service Maintenance Operations service engineering relationship management Breakdown servicing inspection
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