Support Consultant
- OneAdvanced
- 2 - 4 years
- Bengaluru
- 10 days ago
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Job Description
Are you interested in starting a career within ITJoin a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support.What You Will Do
- As a Support Consultant, you will be responsible for handling incoming support calls and emails , undertaking any relevant issue investigation ensuring all key information is accurately captured
- Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
- Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.
What You Will Have
- Effective problem solving skills.
- we'll-developed oral and written communication skills.
- we'll organised, with the ability to work proactively in a team in a busy environment.
- Experience with using Microsoft Windows and Microsoft office suite.
- we'llbeing focused Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
- Annual Leave 20 days of annual leave, plus public holidays
- Employee Assistance Programme Free advice, support, and confidential counselling available 24/7.
Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally
- Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
- Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.
- Life Insurance - 3x annual salary
- Personal Accident Insurance - providing cover in the event of serious injury/illness.
- Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: OneAdvancedLocation(s): Bengaluru+ View Contact
Keyskills: Application support Leadership training Customer service Windows Management MS Office Technical support Counselling Monitoring
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