Tech Lead - Platform Services @ Luxoft

This role manages and supports the Northern Hemisphere platforms environment across on-premise and Microsoft Azure. The engineer delivers infrastructure services, ensures environment stability, and maintains strong security and compliance standards. The role blends BAU support, project delivery, automation, and cross-platform engineering.

• Deliver infrastructure support across Windows, RHEL, Storage, Virtualization, IaC, and Cloud platforms.
• Design and provision infrastructure services to meet business needs.
• Manage storage operations, including automated reporting, maintenance, failover tests, and upgrades.
• Lead patching, vulnerability remediation, and security compliance.
• Support incidents, problems, and change requests with focus on service improvement.
• Maintain lifecycle management for all infrastructure components and highlight risks for end-of-life systems.
• Ensure effective data center and cloud capacity management.
• Maintain monitoring and alerting across all infrastructure layers.
• Provide technical documentation for configuration, processes, and services.

Core Delivery Responsibilities

• Build strong working relationships across global and local teams.
• Ensure all changes follow processes, including PRR, CMDB updates, and CAB reviews.
• Optimize cost and manage third-party vendors to improve operational efficiency.
• Participate in the on-call rotation for after-hours support.
• Support branch disaster recovery requirements for both drills and real events.
• Apply service management discipline and escalate issues on time.

Technical Responsibilities

• Provide deep technical support across Windows, Linux, Azure Cloud, Storage, SQL, Networking, and Virtualization.
• Use automation tools including PowerShell, Azure CLI, ARM Templates, Terraform, and Ansible.
• Manage code repositories and CI/CD pipelines.
• Act as an escalation point for service desk, desktop, and application teams.
• Ensure infrastructure adheres to global security policies.
• Team and Organizational Responsibilities
• Mentor Desktop and Dealing Room Support teams when required.
• Participate in cross-skilling programs to reduce key-man risk.
• Promote knowledge sharing and continuous improvement.
• Ensure all health and safety, organizational policies, and compliance tasks are completed on time.
• Support a positive team environment and maintain work-life balance.