ServiceNow Platform Analytics & Reporting Professional
- Kiya.ai
- 4 - 9 years
- Hyderabad
- 22 days ago
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Job Description
Kiya.ai is Hiring!!
Role: ServiceNow Platform Analytics & Reporting Professional
Experience: 4 to 8 Years
Locations: Bangalore, Hyderabad, Chennai, Pune, Kolkata, Gurugram, Mumbai
Working Model: Hybrid (2 days/week from office)
Position Overview
We are seeking an experienced and hands-on ServiceNow Platform Analytics & Reporting Professional to join our team. The ideal candidate will have strong expertise in building, customizing, and optimizing reports and dashboards within the ServiceNow Platform Analytics module.
Key Responsibilities
- Develop, configure, and maintain ServiceNow Performance Analytics (PA) indicators, breakdowns, widgets, and dashboards.
- Design and generate custom reports leveraging Platform Analytics to meet business requirements.
- Translate stakeholder needs into scalable, data-driven reporting solutions within ServiceNow.
- Ensure data accuracy, consistency, and quality across all analytics and reporting outputs.
- Analyze trends and generate insights to support process improvements and operational initiatives.
- Collaborate with cross-functional teams to understand reporting requirements and deliver optimized analytics solutions.
- Troubleshoot issues related to analytics, data sources, indicators, and report performance.
- Maintain documentation for analytics configurations, reporting standards, and best practices.
Required Skills & Experience
- 4 to 8 years of hands-on experience with ServiceNow Platform Analytics & Reporting.
- Strong expertise in Performance Analytics (PA)including indicators, breakdowns, data collectors, automated jobs, and dashboards.
- Solid understanding of ServiceNow data models, tables, and relationships.
- Experience creating operational, performance, and executive-level reports within ServiceNow.
- Ability to interpret complex datasets and translate them into meaningful insights.
- Strong analytical thinking, problem-solving, and communication skills.
- Experience working in hybrid or collaborative team environments.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in Performance Analytics.
- Experience integrating ServiceNow analytics with third-party reporting tools (optional).
- Knowledge of ITSM, ITOM, or other ServiceNow modules.
If Interested, Share your updated resume to su**************n@ki*a.ai
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT & Information Security - OtherRole: IT & Information Security - OtherEmployement Type: Full timeContact Details:
Company: Kiya.aiLocation(s): Hyderabad
Keyskills: Servicenow Platform Servicenow Development Servicenow Discovery
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