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ServiceNow Platform Analytics & Reporting Professional @ Kiya.ai

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 ServiceNow Platform Analytics & Reporting Professional

Job Description

Kiya.ai is Hiring!!


Role: ServiceNow Platform Analytics & Reporting Professional
Experience: 4 to 8 Years
Locations: Bangalore, Hyderabad, Chennai, Pune, Kolkata, Gurugram, Mumbai
Working Model: Hybrid (2 days/week from office)

Position Overview

We are seeking an experienced and hands-on ServiceNow Platform Analytics & Reporting Professional to join our team. The ideal candidate will have strong expertise in building, customizing, and optimizing reports and dashboards within the ServiceNow Platform Analytics module.

Key Responsibilities

  • Develop, configure, and maintain ServiceNow Performance Analytics (PA) indicators, breakdowns, widgets, and dashboards.
  • Design and generate custom reports leveraging Platform Analytics to meet business requirements.
  • Translate stakeholder needs into scalable, data-driven reporting solutions within ServiceNow.
  • Ensure data accuracy, consistency, and quality across all analytics and reporting outputs.
  • Analyze trends and generate insights to support process improvements and operational initiatives.
  • Collaborate with cross-functional teams to understand reporting requirements and deliver optimized analytics solutions.
  • Troubleshoot issues related to analytics, data sources, indicators, and report performance.
  • Maintain documentation for analytics configurations, reporting standards, and best practices.

Required Skills & Experience

  • 4 to 8 years of hands-on experience with ServiceNow Platform Analytics & Reporting.
  • Strong expertise in Performance Analytics (PA)including indicators, breakdowns, data collectors, automated jobs, and dashboards.
  • Solid understanding of ServiceNow data models, tables, and relationships.
  • Experience creating operational, performance, and executive-level reports within ServiceNow.
  • Ability to interpret complex datasets and translate them into meaningful insights.
  • Strong analytical thinking, problem-solving, and communication skills.
  • Experience working in hybrid or collaborative team environments.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist (CIS) in Performance Analytics.
  • Experience integrating ServiceNow analytics with third-party reporting tools (optional).
  • Knowledge of ITSM, ITOM, or other ServiceNow modules.

If Interested, Share your updated resume to su**************n@ki*a.ai

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time

Contact Details:

Company: Kiya.ai
Location(s): Hyderabad

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Keyskills:   Servicenow Platform Servicenow Development Servicenow Discovery

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Kiya.ai

The Company is a specialist banking and financial industry IT solutions company with a decade of successful operations. We help creating new business models with our software products, solutions and specialized services. We are an ISO9001 and CMM Level 5 Company having a global foot print with opera...