Senior Executive - Supply Operations
- Mogli Labs (india)
- 2 - 4 years
- Pune
- 1 month ago
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Job Description
Role: SE Supply Ops
Team/Function: Supply PAAS
Location: Pune
Key Skills
- Vendor & Supplier Management
- Order Fulfillment and Delivery Tracking
- Customer Handling and Escalation Management
Reporting
- Reporting Manager: TBD
- Direct Reports: NA
Role Objective
We are looking for a dynamic and detail-oriented professional to manage end-to-end supply operations. The role involves coordinating with multiple teams to ensure timely order closures, usage tracking, fulfillment, and invoicing support. The individual will play a crucial role in driving operational excellence, ensuring SLA adherence, and delivering superior customer satisfaction.
Role Responsibilities
- Coordinate with cross-functional teams to ensure timely order closures.
- Track usage, support fulfillment, invoicing, and measure OTIF.
- Manage Supplier Pick-Up Plans and ensure adherence to SLAs.
- Drive delivery plans based on internal KPIs to achieve higher adoption, customer satisfaction, and OTIF.
- Handle customer queries related to products, fulfillment, and processes.
- Coordinate end-to-end order lifecycle from Supplier Pickups to Delivery.
- Generate regular status updates and quarterly activity reports for leadership.
- Manage customer escalations and support issues effectively.
Key Stakeholders
- Internal: Sales, Account Management & Supply Chain Teams Ensure order fulfillment & customer NPS.
- External: Suppliers Ensure smooth order fulfillment.
Qualification & Experience
- Work Experience: Minimum 1+ years in supply operations, vendor management, order fulfillment, or logistics (B2B, industrial, or e-commerce).
- Education: Graduate in Engineering/Operations/Supply Chain/Equivalent.
Knowledge & Skills
- Strong vendor and supplier management expertise.
- High ownership and accountability.
- Excellent communication, coordination, and problem-solving skills.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Procurement & Supply ChainRole Category: Procurement & Supply Chain - OtherRole: Procurement & Supply Chain - OtherEmployement Type: Full timeContact Details:
Company: Mogli Labs (india)Location(s): Pune
Keyskills: Customer Support Supply Operations Delivery Life Cycle Vendor Management Logistics Coordination Escalation Management Supplier Management SLA Management Supply Chain Inventory
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Mogli Labs (india)
About Moglix (https://www.moglix.com/ | https://business.moglix.com/) We are one of Asia's largest and fastest-growing B2B commerce company specializing in B2B procurement of industrial products and packaging consumables. We provide digital procurement and supply chain solutions across industries. ...
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