Itsm Consultant
- Kiya.ai
- 2 - 5 years
- Mumbai
- 23 days ago
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Job Description
Hi All,
We have openings for the role of ITIL Consultant for one of our leading Investment Banking client in Mumbai location.
Experience : 3- 5 years
Location : Mumbai
Key skills : ITIL , ITSM , Service NOW (Snow) , Release/ Change/Incident Management
GOVERNANCE & CONTROLS - Significantly contribute to governance and control area for the department (Global Banking, ALM Treasury, Functions).
Ensure that the standard operating procedures are updated and maintained along with their associated controls, and their implementation;
Work on tasks related to Risk and Controls framework development and BAU assessments, Ensure the Bank policies are applied and all teams comply to same
Ensure the department is audit ready at all times. Be prepared to Represent or assist the representative of the department in all internal and external audits;
MNGMT. REPORTING - Identify and streamline KPIs and reporting needs. Generate scorecards/ dashboards for management and business reporting
Ensure quick meaningful Metric/periodic report/snapshots generation that ease and drive MGMT decisions
Centralize the reporting structure for governance, controls, projects, reports etc. and ensure its maintainability
Assist in the preparation of management committees OpCos, governance forums, project committees, etc.
Drive CCB and CPM calls on weekly basis.
Validate the different KPI on regular basis in service now.
Drive PIR,PCR and PPR calls on monthly basis.
IT CONTINIUITY - Oversee IT continuity exercises for the department and ensure that its recordkeeping is maintained in line with controls
If anyone is interested , please share your resumes to as***********y@ki*a.ai
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full timeContact Details:
Company: Kiya.aiLocation(s): Mumbai
Keyskills: Change Management Servicenow Problem Management Incident Management ITSM ITIL
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