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Support Analyst 2 @ Kiya.ai

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 Support Analyst 2

Job Description

Hi All,


Urgently hiring for Application production support for one of our leading Investment Banking client in Mumbai location.


This is for L2 Support only


Location : Mumbai


Experience level : 3 - 7 years


Looking for capital market / Investment Banking domain only.


Direct Responsibilities

  • Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
  • Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
  • Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box.
  • Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
  • Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
  • Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

Contributing Responsibilities

Analyzing/documenting problems, recommending solutions, & initiating corrective action

  • Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
  • Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
  • Responsible for UAT/PROD deployment & validation,

Technical & Behavioral Competencies

  • Hands on knowledge in SQL/Oracle /Unix
  • Knowledge in Monitoring tools as ITRS Geneos, Grafana, Prometheus, Nagios
  • Having functional knowledge in: Equity Derivatives/ Trade Life Cycle/ Futures and Options.
  • Knowledge on ITIL process

If anyone is interested , please share your resumes to as***********y@ki*a.ai


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Production, Manufacturing & Engineering
Role Category: Operations, Maintenance & Support
Role: Operations, Maintenance & Support - Other
Employement Type: Full time

Contact Details:

Company: Kiya.ai
Location(s): Mumbai

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Keyskills:   Unix Capital Market L2 ITIL SQL NAGIOS Prometheus Oracle Grafana

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₹ 5-10 Lacs P.A

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Kiya.ai

Kiya.ai (Infrasoft Tech) is a leading #FinTech Digital Solutions provider for the Banking and Financial sector. Kiya.ai is one of the most innovative digital solutions providers serving financial institutions and governments globally. Our deep domain expertise in Financial Services, Digital Payment...